Tanya Hudson
Saskatoon
Summary
Proven multitasker and exceptional communicator, I excelled at Crackers Karaoke Lounge and Redzone Premium Sports Bar by enhancing customer satisfaction and increasing sales through expert menu knowledge and upselling techniques. Skilled in POS operation and renowned for a strong work ethic, I consistently delivered personalized service, fostering loyal clientele and contributing to a positive dining experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server/ Bartender
Crackers Karaoke Lounge
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergies or special dietary needs.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Effective knowledge of VLTs and all duties that come with them.
Server/Bartender
Redzone Premium Sports Bar
05.2013 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Contributed to inventory management by monitoring stock levels.
Education
Grade 12 -
Centennial Collegiate
Saskatoon, SK2012
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Memory retention
- Safe food handling
- Menu memorization
- High volume dining
- Task prioritization
- Multitasking and organization
- POS operation
- Positive and professional
- Reliable and responsible
Languages
Certification
• Serve it right
• Food safe
Timeline
Server/ Bartender
Crackers Karaoke Lounge
09.2022 - Current
Server/Bartender
Redzone Premium Sports Bar
05.2013 - 09.2022
• Serve it right
• Food safe
Grade 12 -
Centennial Collegiate
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