Teah Angelstad
Saskatoon
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Unit Support Worker
Saskatchewan Health Authority
08.2020 - Current
- Provides support to a unit/department by transporting patients, maintaining inventory and cleaning
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Cleaned and straightened work areas to maximize productivity and safety.
- Improved team morale and productivity through effective communication and active listening skills.
Guest Service Representative
Sun Peaks Resort
02.2024 - 03.2024
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Answered phones with professionalism and directed calls appropriately.
Rink Host
Big White Ski Resort
02.2023 - 04.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Karaoke Host
Snowshoe Sam's Restaurant & Lounge
01.2023 - 04.2023
- Managed registration process for singers, ensuring fair rotation order while accommodating requests when possible.
- Maintained audio equipment in optimal condition, resulting in seamless performances and minimal downtime.
- Continuously updated music library with current hits while preserving popular classics to cater diverse preferences.
- Enhanced customer satisfaction by providing a lively and engaging karaoke experience.
- Hosted successful events by creating a welcoming environment that encouraged audience participation and enjoyment.
Lift Operator
Big White Ski Resort
02.2022 - 04.2023
- Responsible for the safe daily operation of one of the mountain lifts as assigned by the Lift Operations Managers / Supervisors
- Assist in Parking, Tube Time operations
- Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
- Learned and enforced lift rules, policies and procedures.
- Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.
- Provided physical assistance to guests as required.
- Maintained lift mazes, ramps and signs.
- Alerted mountain staff of any serious problems on lift.
- Managed crowd control efficiently during peak hours, ensuring a smooth flow of traffic from loading zones onto ski lifts without incident or delay for guests.
- Built and established positive relationships with patrons, team members and supervisors.
Site Operator
Deco Windshield Repair
04.2020 - 07.2020
- Independently performing technical work on vehicles, repairing windshields
- Sales and customer services selling products based on customer needs
- Independent site and tool management
Stoked Worker
Wilsons Lifestyle Center
07.2019 - 03.2020
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Handled customer inquiries courteously and professionally to enhance satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
Concessions Worker
Sasktel Center
08.2018 - 04.2019
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Maintained clean, organized workspace according to operational standards.
- Collaborated with team members to ensure smooth operations during high-traffic events.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
Education
High School Diploma -
Walter Murray Collegiate
Saskatoon, SK06.2019
Skills
- Standard First Aid and CPR
- Restricted EMR
- Team player
- Leadership skills
- Creativity and Innovation
- Works Well Under Pressure
- Customer Relations
- Customer Service
Awards
- Bronze Medallion- Lifesaving Society
- Captain of Walter Murray’s Wrestling team
- Wrestling - Gold medal in City Championship of 2019-2020
- Wrestling - Gold medal in Provincial Championship of 2019-2020
References
Joanne Smallbones, Sergeant Saskatoon Police Service
- (306) 261-8118
- Joanne16@sasktel.net
Jan Heibert, Critical Care Paramedic CEO of Saskatoon Institute of Medical Simulations
- (306) 291-8284
- Jan@sksims.ca
Julia Cantin, Guest Services Call Center Supervisor
- (250)578-5474
- Jcantin@sunpeaksresort.ca
Timeline
Guest Service Representative
Sun Peaks Resort
02.2024 - 03.2024
Rink Host
Big White Ski Resort
02.2023 - 04.2023
Karaoke Host
Snowshoe Sam's Restaurant & Lounge
01.2023 - 04.2023
Lift Operator
Big White Ski Resort
02.2022 - 04.2023
Unit Support Worker
Saskatchewan Health Authority
08.2020 - Current
Site Operator
Deco Windshield Repair
04.2020 - 07.2020
Stoked Worker
Wilsons Lifestyle Center
07.2019 - 03.2020
Concessions Worker
Sasktel Center
08.2018 - 04.2019
High School Diploma -
Walter Murray Collegiate
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