Tereza Dulíková

Followed all company policies and procedures to deliver quality work.

• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Organized export transports, ensuring seamless execution of logistics.

• Increased customer service success rates by quickly resolving issues.
• Communication with clients
• Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
• Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.

• Built strong relationships with clients through exceptional communication and personalized service.
• Organized trips for individual, family and business travelers.
• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
• Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
• Completed accurate reservations for business travelers at point of sale.

• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
• Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Answered passenger questions and provided solutions to issues arising during flights.

• Completed daily tasks accurately and on-time to support shop needs.
• Provided excellent customer service, promptly addressing inquiries and resolving issues.
• Assisted customers in locating items, ensuring a positive shopping experience.
• Greeted customers entering store and offered assistance with requirements.
• Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
• Helped managers with daily checklists and last-minute requirements.

• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
• Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.