Microsoft Office
Terézia Kulčická
Improvement Coach/Engagement Ambassador
Bratislava,BL
Summary
I'm a creative and ambitious individual with a passion for art and culture. I like to learn new things and appreciate every experience. I am communicative, reliable, and hard-working.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Quality Improvement Coach for Customer Service
CPM International Telebusiness SLU
02.2023 - Current
- Developed training materials and conducted training sessions for customer service staff, resulting in improved customer service quality
- Analyzed customer data to identify trends and areas for improvement in customer service
- Offered constructive feedback to clients to help reach goals.
Trainer for Customer Service Agents- Dyson
CPM International Telebusiness SLU
11.2022 - Current
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Recorded and edited videos to facilitate remote learning.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
- Developed individualized training plans to achieve staff readiness.
Tactical Agent for the European Market-Dyson
CPM International Telebusiness SLU
07.2022 - 09.2022
- Excellent customer service skills and a commitment to customer satisfaction.
- Answered all customer queries to the best of my ability.
- Remained flexible, adaptable, and committed to success
Education
No Degree - Creative Business
University of Applied Sciences Utrecht
Netherlands 04.2001 -
High School Diploma -
ŠKOLA DIZAJNU - Súkromná Škola Umeleckého Priemysl
Bratislava, Slovakia 04.2001 -
Skills
Interpersonal Skills
undefinedAccomplishments
- Planned over 6 events in 2023.
- Achieved average of 95% guest satisfaction ratings for all events.
- Collaborated with team of employees in the development of The Employee Engagement Team.
Software
Power BI
Salesforce
Genesys
Sprinklr
Adobe Photoshop
Adobe Illustrator
Interests
Culture
Arts
Live Music
Event Organization
Concerts
Festivals
Timeline
Quality Improvement Coach for Customer Service
CPM International Telebusiness SLU
02.2023 - Current
Trainer for Customer Service Agents- Dyson
CPM International Telebusiness SLU
11.2022 - Current
Tactical Agent for the European Market-Dyson
CPM International Telebusiness SLU
07.2022 - 09.2022
No Degree - Creative Business
University of Applied Sciences Utrecht
04.2001 -
High School Diploma -
ŠKOLA DIZAJNU - Súkromná Škola Umeleckého Priemysl
04.2001 -
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