THELMA ANOFFOA COOPER
Saskatoon
Summary
Certified Project Management Professional (PMP) with demonstrated experience leading complex strategic technology projects in Banking and Finance, coupled with rich technical experience in IT and Telecommunication sectors. Adept at taking on extreme challenges, fostering innovation and teamwork, as well as open communication.
Overview
7
7
years of professional experience
Work History
Project Manager
Société Générale Bank Ghana
05.2018 - 12.2023
- Received Managing Director’s Award for Excellent Performance in Strategic Project
- Developed project charters to define project scope, goals, and deliverables in collaboration with project sponsors and relevant stakeholders for the successful delivery of projects within the scope and budget
- Communicated project expectations to project team members and stakeholders
- Planned and prepared project schedules and timelines, tracked and monitored budgets, project milestones, deliverables, issues, and risks
- Estimated resource requirements and skills required to complete project tasks and negotiated resources with project sponsors and applicable business divisions, including IT
- Defined project success criteria and updated stakeholders throughout the project life cycle
- Identified and managed project dependencies and critical path
- Supported the lifecycle of the project including developing business cases together with the impacted business line; initiated, planned, controlled project, and prepared forecasts of short- and long-term projects
- Conducted project lessons learned and post-mortem team discussions to identify successful and unsuccessful project elements
- Developed and delivered progress reports, proposals, requirements documentation, and presentations
- Supervised, coached, mentored, and motivated project team members while encouraging positive action and accountability for their assigned work
- Proper documentation of all projects, processes, and procedures; interacting and addressing clients’ (external and internal stakeholders) concerns
- Managed security analysis to ensure regulatory and security protocol adherence.
Graduate Management Trainee (Organization & Projects) – Assistant Project Manager
Société Générale Ghana
11.2017 - 05.2018
- Assisted Project Managers at various lifecycles of the projects and product developments
- Driving project and product governance through scheduling, moderating, and capturing meeting minutes as well as following through with Committees (i.e., project committee, Steering Committee, and one-off committees, etc.) to ensure delivery of actions across each phase of projects
- Drafting and amending bank procedures with the right authorizations as well as tracking project plans and flagging any alerts to the attention of the Project Manager
- Ensuring proper documentation of all projects, processes, and procedures for easy referencing and taking up full responsibility for the project in the absence of the substantive project manager.
IT Support /Customer Service Representative
Internet Solutions Ghana (now Dimensions Data Ghana)
03.2017 - 11.2017
- Real-time monitoring of alarms and incidents reported by network management systems
- Internet Protocol (IP) planning and design of client services; configuring VPNs and Internet services; troubleshooting incidents
- First point of contact for client complaints; providing technical solutions to customer complaints and requests.
- Assist customers understand products and services offered by the Company.
- Maintain and troubleshoot computer systems, hardware, software and networks.
- Ensure minimum interruptions and increase productivity by providing technical support.
- Maintain accurate records of issues and resolutions in ticketing system.
Network Support
Airtel Ghana Limited (now AirtelTigo Ghana)
08.2016 - 03.2017
- Change management, performance & optimization through O&M and Performance Management processes
- Analysis of traffic reports for performance optimization; providing support to the transmission and enterprise teams
- Processing Purchase Orders and invoices for Network equipment
- Supported the expansion of network nodes; ensured vendor support at all times; configured VPN and dedicated internet services.
Education
Project Management Professional (PMP) Certification -
Project Management Institute
08.2023
Bachelor of Science in Telecommunications Engineering -
Kwame Nkrumah University of Science And Technology
Kumasi , Ghana06.2016
Skills
- Managed and delivered key IT strategic projects; ensuring regulatory, security, and approved methodology compliance
- Coordinated activities between different business (internal) functions and external stakeholders
- Managed several key strategic projects simultaneously, ensuring delivery within scope, budget, and time
- Led progress updates and discussions during stakeholder engagements
- Budgeting (Forecasting, Expenditure tracking)
- IT Support
- Call Centre Customer Service
- Excellent Communication and Time Management skills
Languages
English
Full Professional
Alison , Diploma in Human Resources May,2024
This is a course which covered the role of a human resource manager in depth. Defining the eight core roles of a human resources management (HRM) to establish the importance of a strategic HRM plan. It focused on the instrumental role that training and development plays in performance, motivation and retention of employees. Professional processes and procedures for termination of employment and how to apply motivation theories, management styles and retention strategies to motivate and retain staff.
Timeline
Project Manager
Société Générale Bank Ghana
05.2018 - 12.2023
Graduate Management Trainee (Organization & Projects) – Assistant Project Manager
Société Générale Ghana
11.2017 - 05.2018
IT Support /Customer Service Representative
Internet Solutions Ghana (now Dimensions Data Ghana)
03.2017 - 11.2017
Network Support
Airtel Ghana Limited (now AirtelTigo Ghana)
08.2016 - 03.2017
Project Management Professional (PMP) Certification -
Project Management Institute
Bachelor of Science in Telecommunications Engineering -
Kwame Nkrumah University of Science And Technology
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