Tomas Gazdicko
Košice - Dargovských hrdinov,Slovakia
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
SAP Release & Cutover & Backlog Manager
Kyndryl Slovakia
Košice, Kosice
2025.10 - Current
- Owned end-to-end SAP release lifecycle across multiple workstreams, ensuring timely and compliant delivery to pre-production and production environments
- Led release planning, scope definition, and execution alignment with business priorities and technical constraints
- Coordinated cross-functional teams (Development, Testing, Basis, Authorization, Business stakeholders) to ensure release readiness and resolve dependencies
- Designed and executed detailed cutover plans, orchestrating system deployment activities including transports, user management, and post-release validation
- Managed release backlog in Azure DevOps, ensuring accurate prioritization, tracking, and data quality of epics, features, and user stories
- Facilitated governance through release meetings, status tracking, and stakeholder communication
- Drove continuous improvement through retrospectives, optimizing release and cutover processes and reducing operational risk
Incident & Service Management Analyst
Kyndryl Slovakia
Kosice
2023.02 - 2026.05
- Responsible for the stable, secure, and supported operation of the SAP Hybrid platform landscape
- Responsible for maintaining applications to agreed service levels
- Work on and resolve escalated tickets
- Work with Service Desk Support Consultant (Level 2) to communicate to the stakeholders the status of their ticket every step of the way, notify them of any changes or outages related to their issue
- Manage escalations with 3rd party suppliers through to issue resolution
Lead Incident Manager
Deutsche Telekom Solutions Slovakia
Kosice
2021.03 - 2023.01
- Overall responsibility for an Incident and its rectification in strict accordance with standards (as appropriate by means of Service Level and/or Operational Level Agreements) and Im also responsible for correctness and completeness of documentation within the Incident Record.
- Handling the Incident during its whole existence with strict observance of SLA/OLA (avoiding long-dated-tickets, avoidance of preventing idle periods of Incident Records).
- Initiating the Major Incident Process on suspicion of a Major Incident.
SPOCnet Shiftleader / GCCO Administrator
T-systems
Kosice
2019.09 - 2021.03
- Monitoring of situations that may occur on servers, applications, network devices using Netcool; HP NNM; Cacti; etc.
- Reporting support and support for DC LAN and DCNS teams. Responding to those situations within a defined timeframe and creating incident tickets using a ticketing tool.
SPOCnet Shiftleader, ICT Operator
IPSoft s.r.o
Kosice
2016.12 - 2019.08
SPOCnet, ICT Operator
T-systems
Kosice
2016.07 - 2016.12
Education
Gymnasium Alejova 1
Kosice 2010.09 - 2014.06
undefined
University of Pavol Jozef Šafárik, UPJŠ
Košice 2014.09 - 2015.01
undefined
University of Prešov, UNIPO
Prešov 2015.09 - 2016.01
Skills
- Customer Relationship Management
- Critical thinking and problem solving
- Customer Care
- Customer Service
- Effective Time Management
- Long term Projects
- Global Projects & Release handling
Websites
Certification
- ITIL V4 Foundation
- ServiceNOW Champion
- MySecurity&Awareness Academy
- Agile and Scrum Basics
- Lite SAPTEC (SAP Foundation for non SAP Application Administration Job Clusters)
- SDM Academy - SAPTEC
Languages
English
Advanced
German
Beginner
Accomplishments
- Winner of 2018 Best Performance in IPSoft Slovakia
- The highest rank of Shiftleader (SPOCnet)
- The most skilled (SPOCnet) member
Training
- ADO, Cloud ALM, SolMan tool training
- Operational Processes
- Conflict management for experts, Decision making, Emotional intelligence (Developium s.r.o)
- SAFe Basic Introduction
- ESARIS training for Service Management, Operations & Administration
- Incident Management Enabler Training
- Zero Outage Awareness
- ServiceNow - Incident Management
Timeline
SAP Release & Cutover & Backlog Manager
Kyndryl Slovakia
2025.10 - Current
Incident & Service Management Analyst
Kyndryl Slovakia
2023.02 - 2026.05
Lead Incident Manager
Deutsche Telekom Solutions Slovakia
2021.03 - 2023.01
SPOCnet Shiftleader / GCCO Administrator
T-systems
2019.09 - 2021.03
SPOCnet Shiftleader, ICT Operator
IPSoft s.r.o
2016.12 - 2019.08
SPOCnet, ICT Operator
T-systems
2016.07 - 2016.12
undefined
University of Prešov, UNIPO
2015.09 - 2016.01
undefined
University of Pavol Jozef Šafárik, UPJŠ
2014.09 - 2015.01
Gymnasium Alejova 1
2010.09 - 2014.06