Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tracey Caverley

Saskatoon

Summary

Dynamic professional with extensive experience at SRx Health Solutions, excelling in customer service and inventory management. Proven ability to resolve client concerns and implement risk management strategies. Skilled in conflict resolution and maintaining confidentiality, ensuring high satisfaction levels while optimizing operational efficiency. Committed to delivering exceptional service and fostering strong relationships.

Overview

10
10
years of professional experience

Work History

Pharmacy Assistant

SRx Health Solutions
06.2017 - 08.2025
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Updated computer system with current customer, payment and inventory information.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Maintained smooth day-to-day operations of AP and AR
  • Oversaw orders and shipments as scheduled.

Client Service Delivery Coordinator

Care Partners Assisted Living
12.2016 - 03.2017
  • Provided ongoing support to clients, addressing concerns promptly and ensuring high levels of satisfaction.
  • Resolved issues relating to delays and schedules to maintain satisfaction.
  • Implemented risk management strategies across projects to mitigate potential challenges during the service scheduling process.
  • Coordinated with cross-functional teams ensuring timely and quality services.

Administrator

ClaimSecure
06.2016 - 11.2016
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained and updated internal databases
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.

Staffing Coordinator

Vancouver Island Health Authority
08.2015 - 04.2016
  • Worked closely with other departments within the organization to address workforce planning needs effectively.
  • Set schedules for hospital staff by planning and designating shifts and hours.
  • Maintained compliance with labor laws and company policies through diligent monitoring of scheduled hours, breaks, and time off requests.
  • Collaborated with department managers to identify optimal staffing levels and adjust schedules accordingly for improved productivity.

Education

Business Admin And Organization Management - General Business

Cambrian College of Applied Arts And Technology
Greater Sudbury
05-2015

Skills

    Enhanced skills in critical areas of management such as finance, marketing, human resources, ethics and social responsibility

    I have learned how to develop the tools to be successful in most selling situations, from building a relationship based on rapport and trust to the sales process including, needs analysis, preparing sales presentations, handling objectives, confirming and closing the sale and the strategic importance of follow-up and providing exceptional customer service

    I have obtained skills in mediation, conflict resolution and negotiation, through the study of philosophies and theories which frame ethical thinking and tools to analyze problems and make ethical decisions, regarding common dilemmas and situations encountered in the workplace

Timeline

Pharmacy Assistant

SRx Health Solutions
06.2017 - 08.2025

Client Service Delivery Coordinator

Care Partners Assisted Living
12.2016 - 03.2017

Administrator

ClaimSecure
06.2016 - 11.2016

Staffing Coordinator

Vancouver Island Health Authority
08.2015 - 04.2016

Business Admin And Organization Management - General Business

Cambrian College of Applied Arts And Technology

Similar Profiles

CREATE PROFILE
Tracey Caverley