Tracy Hammett
Sedley,SK
Summary
I am looking to succeed in a stimulating and challenging environment, building the success of the company while I strive to achieve advancement opportunities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Store Manager
Shoppers Drug Mart
12.2018 - Current
- Conducted inventory and managed purchasing processes and replenishment activities to keep products stocked.
- Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
- Implemented new planograms and planogram adjustments to increase customer purchases.
- Monitored and minimized liability of discontinued and damaged inventory by executing timely returns to vendors according to vendor return policies.
- Managed labor scheduling to maximize productivity and maintain adequate staffing levels to effectively operate business.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Senior Service Advisor
Bennett Dunlop Ford
05.2018 - 12.2018
- As a member of the service advisor team at Bennett, it is my responsibility to ensure that customer experiences are streamlined
- I run monitoring reports (i.e
- Margin and sales)
- I provide support to other advisors on my team and handle customer complaints that are brought forward
- I provide assistance to Quick Lane advisors and ensure work orders are processed and complete all necessary time cards.
Softlines Manager
Cabelas Canada
08.2013 - 05.2018
- As a retail manager, I am responsible for scheduling and maintaining budgeted hours
- In doing so I have participated in the recruiting, selection, and hiring process to manage my budgets
- I am part of the training process and ensure that all outfitters are integrated into the team with respect and confidence
- My responsibilities are to ensure all employee performance reviews are completed, all discussions are documented and tracked, and any difficult conversations, including disciplinary reviews, are provided in a timely and professional manner
- I am also responsible to ensure departments are organized with their daily and weekly activities, receive and process new merchandise, open and close the store, assisting in inventory control, issuing PO’s, marketing and merchandising, and managing up to 25 staff.
Product Specilaist
Lowes
08.2012 - 08.2013
Install Sales Coordinator
Lowes
12.2010 - 08.2012
Customer Service Representative
Lowes
06.2010 - 12.2010
- Throughout my time at Lowes, I developed my auditing knowledge and organizational skills
- I was involved in entering new projects into the computer system, working with bill payments, and sorting GL accounts, and maintaining effective and prompt communication with customers and managers
- I was also involved in scheduling, maintaining the office, and managing site visits.
Assistant Manager/Cash Office Manager
Shoppers Drug Mart Normanview
04.2009 - 06.2010
- As the Assistant and Cash Manager, I oversaw the Human Resources functions as well as merchandising and organizing the logistics for the store
- I organized the recruiting process based on the labor budgets; I trained all new employees and ensured a smooth transition to the store
- I was responsible in holding employees accountable for their performance that included reviews, discussions, conflict resolution, and coaching and motivating employees
- I was accountable for balancing the lottery, doing daily deposits and cash audits, receiving new stock, and delegating all daily and weekly activities and merchandising requirements.
Education
High school diploma -
Gull Lake High School
06.1983
Skills
- Work well individually and as part a team
- Strong leader
- Excellent communication skills, both written and verbal
- Attention to detail
- Excellent customer service skills, including customer complaints and customer relations
- Compassionate
- Organized
- Hard working
- Excellent time-management skills
- Business awareness
- Problem-solving
- Employee engagement
- Policy Enforcement
Accomplishments
Nominated For Front Store Manager of the Year 2023
Certification
- Level c first aid and cpr
- Forklift ticket
- Whmis
- Food handling certification
- Pal – restricted and non-restricted
References
- Joel Czarny, Property Manager, Kodiak Development, 1-306-530-0356
- Tanya Gibson, Cosmetic Manager, Shopper’s Drug Mart Normanview, 1-306-535-3178
- Cathy West, Assistant Manager, Shopper’s Drug Mart Normanview, 1-306-527-2573
Languages
English
Full Professional
Timeline
Front Store Manager
Shoppers Drug Mart
12.2018 - Current
Senior Service Advisor
Bennett Dunlop Ford
05.2018 - 12.2018
Softlines Manager
Cabelas Canada
08.2013 - 05.2018
Product Specilaist
Lowes
08.2012 - 08.2013
Install Sales Coordinator
Lowes
12.2010 - 08.2012
Customer Service Representative
Lowes
06.2010 - 12.2010
Assistant Manager/Cash Office Manager
Shoppers Drug Mart Normanview
04.2009 - 06.2010
High school diploma -
Gull Lake High School
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