Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Trina Lachance

Trina Lachance

Weyburn

Summary

Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.

I believe that my vast experience within the customer service industry has been an asset in honing my skills in relating to a wide variety of people.

I have been an empathic and genuine individual all my life and have always had a desire to work in the therapeutic, counselling and support field.


Overview

11
11
years of professional experience
1
1
Certification

Work History

Server Manager

Pump Jacks Saloon and Steakhouse
08.2018 - 04.2025
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Server

Boston Pizza Restaurant
09.2014 - 03.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Education

Diploma - Applied Psychology And Counselling

Kelowna College of Professional Counselling
Kelowna, BC
06-2018

Skills

  • Team Training
  • Server monitoring
  • Guest experience optimization
  • Strong leadership
  • Team leadership
  • Problem-solving
  • Conflict resolution
  • Critical thinking
  • Collaboration and teamwork
  • Calm and pleasant demeanor
  • Coaching and mentoring

Certification

First Responder to Sexual Assault and Abuse Training Certificate

Timeline

Server Manager

Pump Jacks Saloon and Steakhouse
08.2018 - 04.2025

Server

Boston Pizza Restaurant
09.2014 - 03.2019

Diploma - Applied Psychology And Counselling

Kelowna College of Professional Counselling

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Trina Lachance