Tushar Brahmbhatt
Prince Albert
Summary
Results focused supervisor with more than 10 years of experience in Service & Sales Industry covering various different projects. Successful at engaging with staff by discussing performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issue and customer communication. Top-performer with track record of exceeding the given target to branch and customer expectations.
Overview
13
13
years of professional experience
Work History
Retail Store Supervisor
Reds Cannabis
12.2022 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting products
- Meet and exceeded upsell goals by strategic promotional approaches
- Supervised end to end stock management, including incoming inventory, merchandising shelves and preventing shrinkage
- Reduce expenses by renegotiating vendor contacts to eliminate waste and boost cost savings
- Handle inventories, cash and payroll procedures
- Managed inventory control process to restore back stock, control cost and maintain sales.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
Credit Card Specialist
TD Bank
05.2022 - 11.2022
- Built strong relationships with customers to increase retention and loyalty.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Conducted thorough credit analysis on potential clients, ensuring responsible lending decisions were made based on established guidelines.
- Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
- Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
- Maximized revenues by identifying opportunities for up-selling and cross-selling additional financial products to existing clients.
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
- Analyzed customer feedback data to identify areas for improvement, implementing changes as needed to enhance the overall client experience.
- Supported continued monitoring, auditing and reporting to drive compliance and optimize credit card processing.
- Recommended products and services to meet customers' credit card and banking needs.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Implemented strategies to reduce risk of credit card fraud and identity theft.
- Implemented effective risk management strategies that minimized losses due to chargebacks, fraud, or delinquency while preserving customer goodwill.
Branch Manager
Axis Bank
02.2020 - 09.2021
- Recruit, Train and Manage team of 5 Team Leaders, 1 Floor Manager and 100 tele callers who are engaged in selling personal loan ,credit cards and Insurance products
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Define and execute recruitment, training and incentive strategy across various levels
- Guide, coach and motivate team across all the LOB for improved performance
- Drive the productivity of the team along with cross selling of bank products, thus achieving to cost to income ratios
- Analyze business numbers to identify opportunities and GAPS for corrective actions
- Work closely with stakeholders to obtain support and guidance
- Closely monitored cost
- Have to take corrective action to keep cost under control.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Area Sales Manager
IndusInd Bank
- 02.2020
- Set up and manage CASA, Credit cards and loans
- Recruitment, training and management of Acquisition Managers
- Deliver assigned CASA and other products targets in terms of both volume and fee revenues
- Manage and resolve all product related customer queries/issues
- Ensure timely feedback on leads and referrals, also ensure that conversions of leads are as per the plan
- Manage the process for better TAT and customer satisfaction by coordinating with Operations & other concerned teams
- Ensure all KYC and Compliance requirements are adhered to by self and team
- Ensure proper tracking of FOS and monitor productivity, efficiency and attrition.
Deputy Manager/ Floor Manager
HDFC Bank
- Supervise hiring, training, staffing and coaching of 20 direct reports of RMs and oversee monthly sales to determine if goal were met
- Oversaw daily operations of the department, ensuring maximum productivity and adherence to company policies.
- Monitoring performance plans
- Built team sprit amongst all staff members
- Engaged in one to one coaching by monitoring calls, evaluating sales quality and customer satisfaction
- Reviewed reports and coaching on various areas of opportunities
- Operational support like Branch waiver, CRM etc
- Coordinating with Branch Banking / CPU / Ops team for Resolution of complaints, etc
- Always went above and beyond sales goal on each month, remained Top 2 position in each quarter for my region since joined
- Won MDRT (Singapore) Contest with PAN India 4th Position.
Deputy Manager
Kotak Securities
06.2011 - 05.2016
- Started as an 'Associate' and later promoted as Assistant Manager in just 6 months, wherein taking care for two process, Outbound (Sales and Retention) & Inbound (Customer Service) Company primary focus is on effectively providing high quality service in primed TAT and revenue generation by cross selling various products
- Handled Reporting of 2 Team Leaders (Team of 12 to 15 Members Each)
- Handled different process e.g
- NRI, Chat, SAC (Retention), Offline and Online dealing, Tele Sales and Marketing team
- Handled MIS and Data Analysis as per requirements
- Used to Conduct Product Training for New Employees
- Used to Conduct Employee Motivational Training
- Prepared different data as per Company's requirements
- Conducted Annual Appraisal Report for Team members
- Kept track of each Department's Service level as well Quality
- Presenting of Annual Presentation to HOD
- Used to Organize Team Engagement Activities
- Was reporting to Deputy Vice President.
Education
BBA -
Gujrat University
01.2005
Skills
- Customer Service Relationship
- Staff Training and Development
- Sales Management
- Performance Improvements
- Decision-making capabilities
- Operations Management
- Cost analysis and savings
- Recruiting skills
- Strategic Planning
- Customer Relationship Management (CRM)
- Compliance understanding
- Employee performance evaluation
- MS Office
- Computer Skills
- Business Planning
Languages
English
Hindi
Timeline
Retail Store Supervisor
Reds Cannabis
12.2022 - Current
Credit Card Specialist
TD Bank
05.2022 - 11.2022
Branch Manager
Axis Bank
02.2020 - 09.2021
Deputy Manager
Kotak Securities
06.2011 - 05.2016
Area Sales Manager
IndusInd Bank
- 02.2020
Deputy Manager/ Floor Manager
HDFC Bank
BBA -
Gujrat University
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