MS Excel
Ľubomír Čomor
Analyst
Martin
Summary
Detailed & task oriented, creative approaches to issues .
Ran the details of the AskMobility(Service Now solution) project, making it a successful roll-out as EMEA piloted the system.
Hands-on support for Ukrainian refugees, helping them and their families to evacuate from borders.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Corporate Travel Analyst
Accenture, S.r.o.
2019.01 - 2024.05
- Travel Operations & Crisis Management, handled urgent cases.
- Travel Services for EMEA region - Africa, ASG, Gallia, ICEGT, ME, Nordic, UKI.
- Creating and maintaining ticketing tool environment for the team.
- Keeping manuals and FAQ updated for theteam.
- Preparing data, decks and reports for multiple countries, users and purposes.
- Mentoring Tier1 with complex queries.
Service Delivery Ops Analyst
Accenture, S.r.o.
2013.11 - 2018.12
- Performance & Customer experience reporting to a platinum client.
- Handling client internal and external escalations.
- Quality check on agents performance and service delivery.
- Driving automation and implementation.
Support Team Lead
Competence Call Center, S.r.o
2012.05 - 2013.10
- Resolved escalated customer issues with empathy and professionalism, maintaining high levels of client satisfaction.
- Managed workload distribution effectively, ensuring timely resolution of tickets while maintaining a balanced workload for all team members.
Customer Service Specialist
Dell S.r.o.
2005.11 - 2012.02
- Conducted thorough research to address complex customer issues, ensuring complete resolution within specified timeframes.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.
- Tracked customer interactions using ticketing software, helping the team identify trends and areas of improvement in service delivery.
Education
No Degree -
Gymnázium M. R. Štefánika 16
Nové Zámky 1998.09 - 2002.06
Skills
Regulatory Compliance
undefinedSoftware
MS Power point
MS Word
MS Visio
Service Now
Avaya agent and reporting
Certification
89,62% C1 Certificate for German language by Skrivanek
Interests
Music
Cooking
Farming
Reading
Timeline
Corporate Travel Analyst
Accenture, S.r.o.
2019.01 - 2024.05
89,62% C1 Certificate for German language by Skrivanek
2016-09
Service Delivery Ops Analyst
Accenture, S.r.o.
2013.11 - 2018.12
Support Team Lead
Competence Call Center, S.r.o
2012.05 - 2013.10
Customer Service Specialist
Dell S.r.o.
2005.11 - 2012.02
No Degree -
Gymnázium M. R. Štefánika 16
1998.09 - 2002.06
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