MS Excel
Ľubomír Čomor
Analyst
Martin
Summary
Detailed & task oriented, creative approaches to issues .
Ran the details of the AskMobility(Service Now solution) project, making it a successful roll-out as EMEA piloted the system.
Hands-on support for Ukrainian refugees, helping them and their families to evacuate from borders.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Corporate Travel Analyst
Accenture, S.r.o.
01.2019 - 05.2024
- Travel Operations & Crisis Management, handled urgent cases.
- Travel Services for EMEA region - Africa, ASG, Gallia, ICEGT, ME, Nordic, UKI.
- Creating and maintaining ticketing tool environment for the team.
- Keeping manuals and FAQ updated for theteam.
- Preparing data, decks and reports for multiple countries, users and purposes.
- Mentoring Tier1 with complex queries.
Service Delivery Ops Analyst
Accenture, S.r.o.
11.2013 - 12.2018
- Performance & Customer experience reporting to a platinum client.
- Handling client internal and external escalations.
- Quality check on agents performance and service delivery.
- Driving automation and implementation.
Support Team Lead
Competence Call Center, S.r.o
05.2012 - 10.2013
- Resolved escalated customer issues with empathy and professionalism, maintaining high levels of client satisfaction.
- Managed workload distribution effectively, ensuring timely resolution of tickets while maintaining a balanced workload for all team members.
Customer Service Specialist
Dell S.r.o.
11.2005 - 02.2012
- Conducted thorough research to address complex customer issues, ensuring complete resolution within specified timeframes.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.
- Tracked customer interactions using ticketing software, helping the team identify trends and areas of improvement in service delivery.
Education
No Degree -
Gymnázium M. R. Štefánika 16
Nové Zámky 09.1998 - 06.2002
Skills
Regulatory Compliance
Audit Support
System Analysis
Root Cause Analysis
Documentation And Reporting
Report Preparation
Workflow Analysis
Incident Reporting
Business Operations Analysis
MS Excel
Software
MS Power point
MS Word
MS Visio
Service Now
Avaya agent and reporting
Certification
89,62% C1 Certificate for German language by Skrivanek
Interests
Music
Cooking
Farming
Reading
Timeline
Corporate Travel Analyst
Accenture, S.r.o.
01.2019 - 05.2024
89,62% C1 Certificate for German language by Skrivanek
09-2016
Service Delivery Ops Analyst
Accenture, S.r.o.
11.2013 - 12.2018
Support Team Lead
Competence Call Center, S.r.o
05.2012 - 10.2013
Customer Service Specialist
Dell S.r.o.
11.2005 - 02.2012
No Degree -
Gymnázium M. R. Štefánika 16
09.1998 - 06.2002