Usama Chowdhury
Regina
Summary
Dynamic professional with a proven track record at the University of Regina, excelling in event management and cross-cultural communication. Skilled in technical assistance and problem-solving, fostering teamwork, and ensuring operational excellence. Demonstrates exceptional time management and communication, driving projects to success.
Overview
3
3
years of professional experience
Work History
Senior Student Ambassador
University of Regina, SK
03.2024 - Current
- Provided exceptional customer service to visitors at the campus information center, addressing inquiries promptly and professionally.
- Collaborated with various campus departments to develop creative content for social media platforms, showcasing the university''s vibrant culture.
- Assisted incoming students with orientation activities, easing their transition into college life while promoting academic success.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
Senior Server/Supervisor
Roots Kitchen and Bar
12.2021 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Contributed to positive company reviews by consistently delivering exceptional service to all patrons.
- Proactively resolved conflicts among diners or between restaurant staff members, ensuring a pleasant working environment for all involved.
- Balanced multiple responsibilities during peak hours, maintaining high levels of efficiency and customer satisfaction without sacrificing attention to detail.
Teacher's Assistant
University of Regina
01.2024 - 07.2024
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Administrative Assistant
Encompass Online Marketing Ltd.
02.2023 - 02.2024
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Conducted research for project proposals, compiling information that supported winning bids.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Sales Associate
University of Regina Bookstore
04.2022 - 12.2022
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor of Arts - Econometrics
University of Regina
Regina, SK06.2026
High School Diploma -
Mastermind School
Dhaka, Bangladesh 06.2020
Skills
- Event Management
- Cross-cultural communication
- Social Media Promotion
- Technical assistance
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Excellent Communication
Languages
English
Native or Bilingual
Timeline
Senior Student Ambassador
University of Regina, SK
03.2024 - Current
Teacher's Assistant
University of Regina
01.2024 - 07.2024
Administrative Assistant
Encompass Online Marketing Ltd.
02.2023 - 02.2024
Sales Associate
University of Regina Bookstore
04.2022 - 12.2022
Senior Server/Supervisor
Roots Kitchen and Bar
12.2021 - Current
Bachelor of Arts - Econometrics
University of Regina
High School Diploma -
Mastermind School
Similar Profiles
Moinuddin SaiyedMoinuddin Saiyed
Junior Ambassador (Volunteer) at University of Regina, SKJunior Ambassador (Volunteer) at University of Regina, SK
Obinna OkekeObinna Okeke
Creative Media Assistant at University Of Regina, SKCreative Media Assistant at University Of Regina, SK
Chinedu ObinnaChinedu Obinna
UR Ambassador at University Of Regina, SKUR Ambassador at University Of Regina, SK