Usama Chowdhury
Regina
Summary
Dynamic professional with a proven track record at the University of Regina, excelling in event management and cross-cultural communication. Skilled in technical assistance and problem-solving, fostering teamwork, and ensuring operational excellence. Demonstrates exceptional time management and communication, driving projects to success.
Overview
3
3
years of professional experience
Work History
Senior Student Ambassador
University of Regina, SK
03.2024 - Current
- Provided exceptional customer service to visitors at the campus information center, addressing inquiries promptly and professionally.
- Collaborated with various campus departments to develop creative content for social media platforms, showcasing the university''s vibrant culture.
- Assisted incoming students with orientation activities, easing their transition into college life while promoting academic success.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
Senior Server/Supervisor
Roots Kitchen and Bar
12.2021 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Contributed to positive company reviews by consistently delivering exceptional service to all patrons.
- Proactively resolved conflicts among diners or between restaurant staff members, ensuring a pleasant working environment for all involved.
- Balanced multiple responsibilities during peak hours, maintaining high levels of efficiency and customer satisfaction without sacrificing attention to detail.
Teacher's Assistant
University of Regina
01.2024 - 07.2024
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Administrative Assistant
Encompass Online Marketing Ltd.
02.2023 - 02.2024
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Conducted research for project proposals, compiling information that supported winning bids.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Sales Associate
University of Regina Bookstore
04.2022 - 12.2022
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor of Arts - Econometrics
University of Regina
Regina, SK06.2026
High School Diploma -
Mastermind School
Dhaka, Bangladesh 06.2020
Skills
- Event Management
- Cross-cultural communication
- Social Media Promotion
- Technical assistance
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Excellent Communication
Languages
English
Native or Bilingual
Timeline
Senior Student Ambassador
University of Regina, SK
03.2024 - Current
Teacher's Assistant
University of Regina
01.2024 - 07.2024
Administrative Assistant
Encompass Online Marketing Ltd.
02.2023 - 02.2024
Sales Associate
University of Regina Bookstore
04.2022 - 12.2022
Senior Server/Supervisor
Roots Kitchen and Bar
12.2021 - Current
Bachelor of Arts - Econometrics
University of Regina
High School Diploma -
Mastermind School
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