Summary
Overview
Work History
Education
Skills
Timeline
Generic

VALERIA PELEGRINOVA

Kosice

Summary

Diligent, outspoken and detailed focused Associate who excels in liaising directly with stakeholders of all levels. Establishes effective relationships with clients to understand and meet or exceed their needs and finds the ways to ensure client satisfaction.

Highly experienced in pressured customer focused situations, ensuring strict timescales and quality standards while adapting to changing demands with pragmatism. Acts with tact, diplomacy, discretion and respect for confidentiality.

A natural problem solver who can be trusted to independently resolve queries and facilitate the flow of information across numerous business areas.

Overview

25
25
years of professional experience

Work History

Operations Associate

UNICEF Slovakia
Bratislava
10.2022 - Current

(agency of the United Nations responsible for providing humanitarian and developmental aid to children worldwide)

  • Coordinated over 160 events, donor meetings, social workers trainings enhancing community engagement and resource generation for UNICEF's mission.
  • Arranged more than 170 national and international mission trips, ensuring compliance with travel policies.
  • Managed travel logistics by liaising with travel agencies, offering innovative options and superior service.
  • Provided monthly financial assistance to vulnerable Ukrainian refugees under established eligibility criteria.
  • Oversaw supply chain logistics to procure goods and services aligned with UNICEF standards for children in Slovakia.
  • Facilitated invoicing and budget management while preparing tax-exempt documents for organizational compliance.
  • Supported high-level visits from government officials and stakeholders through meticulous logistical arrangements.
  • Negotiated pricing proposals with vendors, optimizing procurement processes for effective program support.

Project Manager

Slovak Training Academy
Kosice
05.2019 - 06.2022

(Military Training Center for Pilots and Mechanics)

  • Project funded by the US government
  • Supervised national and international teams to deliver projects on time and within budget constraints.
  • Coordinated visa arrangements with Foreign Police in Slovakia, collaborating with US embassy personnel.
  • Arranged charter flights to Kabul, optimizing travel logistics for staff and students.
  • Managed invoicing and disbursed bi-weekly cash stipends, handling high amount of USD in cash.
  • Facilitated medical visits for students, ensuring adherence to Public Health Authority guidelines during Covid-19.
  • Identified accommodations aligned with customer requirements and security protocols.
  • Actively participated and provided the full operations support during the high profile visits – US and Afghani Military Officials, US and Afghani Embassy Attache, Slovakian Ministers and the Ministerial Staff
  • Outsourced aviation supplies, including flight suits and training materials for student utilization.

Tech Support Agent

AT & T Global Network Services
Kosice
04.2016 - 04.2019

(American telecom and telegraph company)

  • Handled inquiries related to internet services, including troubleshooting and billing issues.
  • Facilitated service activations while maintaining positive customer relationships.
  • Delivered high-quality support through effective time management and communication skills.
  • Ensured customer satisfaction by promptly addressing all service-related concerns.

Administrative Associate

ETOXX, VSV Villach
Villach
08.2011 - 06.2013

(Football club and a private business company)

  • Developed and maintained databases for football club and private business operations.
  • Generated comprehensive reports to support decision-making processes.
  • Facilitated data management for both football club and private business initiatives.

Administrative Worker

Honorary Consulat of Belgium
Kosice
09.2009 - 12.2010

(Diplomatic mission of Belgium in the city of Kosice)

  • Oversaw operations of Belgian diplomatic mission in Kosice.
  • Directed daily functions in support of Consul's objectives.
  • Managed administrative tasks to ensure efficient office operations.

Administrative Assistant for the Support for the Expatriates Team

U. S. Steel Kosice, s. r. o.
Kosice
09.2000 - 06.2006

(American steel company)

  • Provided comprehensive expatriate services, including housing, medical care and schooling support.
  • Facilitated visa processing and accommodation arrangements for expatriates abroad.
  • Ensured smooth relocation experiences for expatriates within American steel company.
  • Managed logistics and resources to meet expatriate needs effectively.

Education

Master degree - Politics and International Affairs

University of Matej Bel in Banska Bystrica
Banska Bystrica
05.2010

Skills

  • Communication
  • Adaptability
  • Attention to details
  • Soft Skills
  • Determination
  • Strategic thinking

Timeline

Operations Associate

UNICEF Slovakia
10.2022 - Current

Project Manager

Slovak Training Academy
05.2019 - 06.2022

Tech Support Agent

AT & T Global Network Services
04.2016 - 04.2019

Administrative Associate

ETOXX, VSV Villach
08.2011 - 06.2013

Administrative Worker

Honorary Consulat of Belgium
09.2009 - 12.2010

Administrative Assistant for the Support for the Expatriates Team

U. S. Steel Kosice, s. r. o.
09.2000 - 06.2006

Master degree - Politics and International Affairs

University of Matej Bel in Banska Bystrica
VALERIA PELEGRINOVA