Valerie Woolsey
Air Ronge
Summary
Dedicated professional with a strong background in safety-focused transportation and customer service, exemplified during my tenure at Grande Yellowhead Public School Division. Proven ability to foster positive interactions and manage behavior effectively, ensuring a dependable and reliable environment for students. Skilled in route navigation and incident reporting, committed to excellence in all duties.
Overview
32
32
years of professional experience
Work History
School Bus Driver
Grande Yellowhead Public SchoolDivision
11.2021 - 03.2023
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
Front Desk Attendant
BCMInns
08.2019 - 10.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
- Organized and maintained thorough record-keeping systems for guest information and billing details to ensure accurate documentation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Attended to front office needs by greeting visitors and providing assistance.
- Managed customer transactions, prepared daily deposits, updated files, processed registrations and maintained public records.
In-Home Nanny and Caregiver
Beverly Newman
12.2014 - 06.2019
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Fostered a love of learning through interactive educational activities helping children develop curiosity and critical thinking skills.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
- Safeguarded children during travel by adhering to car seat safety guidelines and maintaining vigilance during outings.
- Collaborated with parents on establishing routines that fostered independence and self-discipline in children.
- Provided overnight care during family vacations or business trips, ensuring a seamless transition for the children.
- Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.
- Promoted healthy eating habits with nutritious meal planning and preparation, resulting in balanced diets.
- Assisted in developing motor skills through engaging physical activities tailored to each child''s abilities.
- Supported potty training process using gentle encouragement techniques leading to successful milestones achievements.
- Assisted in implementing sleep routines leading to improved restfulness for both children and parents.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Built positive and nurturing environments to support child social and emotional growth.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Involved children in caring for household pets and chores.
- Monitored children's play activities to verify safety.
- Helped children complete homework assignments and school projects.
- Supervised children on playground to help develop physical and social skills.
- Assisted with light housekeeping duties as well as running errands.
- Provided developmentally appropriate activities for children.
- Transported children to and from school, medical appointments, and extra-curricular activities.
- Supervised children engaged in physical activity, learning and social skills with peers.
Associate Insurance Advisor and Retail Champion
BC Auto Association
01.2001 - 01.2015
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Upsold additional products and services after identifying customer needs and requirements.
- Interviewed prospective clients to discuss any existing coverage and obtain data about financial resources and physical condition of person or property.
- Provided quotes and promoted products for building, contents and vehicle insurance.
- Sought out new clientele through face-to-face contact, telephone conversations and email correspondence.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Developed marketing strategies to promote new insurance contracts or suggest additions and changes to existing policies.
Resident Care Aide
Numerous Employers
07.1991 - 01.2003
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
- Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
- Enhanced resident well-being by providing compassionate care and support in daily activities.
- Followed nutritional plans to prepare optimal meals.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported the emotional well-being of residents by establishing strong relationships built on trust and empathy.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided end-of-life care for residents, ensuring their comfort and dignity during their final days while offering emotional support to family members throughout the process.
- Participated in ongoing staff training sessions to stay up-to-date on best practices in resident care provision within the industry standards.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Monitored and assisted residents through individual service plans.
- Maintained accurate records of resident information, including health status, medications, allergies, emergency contacts, and dietary needs.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Facilitated social interaction among residents through group activities and events that fostered camaraderie within the community.
- Offered cognitive stimulation for residents by engaging them in meaningful conversations, games, or other activities tailored to their interests.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Implemented individualized behavior management plans for residents exhibiting problematic behaviors or symptoms of dementia-related decline.
Education
ICBC Certification
Fundamentals of Insurance
Vancouver, BCResident Care Aide - Resident Care Aide
Sprott Shaw College
Vernon, BC06-2001
Skills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe driving practices
- Incident reporting
- Behavior management
- Weather condition driving
- Route navigation
- Safe driver training
- Punctuality
Languages
English
Professional Working
Timeline
School Bus Driver
Grande Yellowhead Public SchoolDivision
11.2021 - 03.2023
Front Desk Attendant
BCMInns
08.2019 - 10.2020
In-Home Nanny and Caregiver
Beverly Newman
12.2014 - 06.2019
Associate Insurance Advisor and Retail Champion
BC Auto Association
01.2001 - 01.2015
Resident Care Aide
Numerous Employers
07.1991 - 01.2003
ICBC Certification
Fundamentals of Insurance
Resident Care Aide - Resident Care Aide
Sprott Shaw College
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