Vasiliki (Vicki) Schnurr
Montmartre
Summary
Highly organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Demonstrated willingness to take on additional responsibilities in order to meet team goals. Forward-thinking team leader with a strong ability to efficiently operate departments and achieve objectives. Successful background in matching employees with roles that maximize their performance. Proactive and hardworking individual dedicated to continuous operational improvement. Experienced Operations Manager with expertise in supervising workover and completion operations. Skilled in directing the work of completion consultants and supervisors. Successfully implemented lean manufacturing strategies to increase productivity and reduce costs in completion processes. Detail-oriented, well-organized, and committed to achieving safety and environmental impact reduction objectives.
Overview
15
15
years of professional experience
Work History
Front Store Customer Associate
Pharmasave Pharmacy
12.2023 - Current
- Conducted inventory and managed purchasing processes and replenishment activities to keep products stocked.
- Implemented loss prevention strategies to minimize shrinkage while maintaining a safe shopping environment for customers.
- Facilitated regular training sessions on product knowledge, sales techniques, and customer service skills to empower staff members in their roles.
- Managed daily cash reconciliation and deposits for accurate financial records and optimal cash flow.
- Improved customer satisfaction rates by providing exceptional service, addressing concerns, and resolving issues promptly.
- Developed strong relationships with vendors to negotiate pricing, ensuring competitive costs for merchandise.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Business Owner/Operator
Vicki's On 1Family Restaurant LTD.
02.2010 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked effectively in fast-paced environments
- Demonstrated respect, friendliness and willingness to help wherever needed
- Organized and detail-oriented with a strong work ethic
- Excellent communication skills, both verbal and written
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Monitored staff performance, providing final-say assessment over inquiries.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
- Employed prompt decision-making and in-depth research to resolve issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Owner/Operator
Solo Hair Salon
05.2018 - 12.2019
- Managed day-to-day business operations
- Trained new employees on proper protocols and customer service standards
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Trained and motivated employees to perform daily business functions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Managed day-to-day business operations.
Education
Cosmetologist Diploma - Cosmetology Education
Marvel Beauty School
Regina, SK06.1994
High School Diploma -
Grenfell Community High School
Grenfell, SK06.1993
Skills
- Self-Motivated
- MS Office
- Critical Thinking
- Attention to Detail
- Problem-Solving
- Excellent Communication
- Good Telephone Etiquette
- Planning and Coordination
- Basic functions in Excel
- Microsoft outlook, word, and Excel
Languages
English
Full Professional
Additional Information
Village of Montmartre Councilor
Timeline
Front Store Customer Associate
Pharmasave Pharmacy
12.2023 - Current
Owner/Operator
Solo Hair Salon
05.2018 - 12.2019
Business Owner/Operator
Vicki's On 1Family Restaurant LTD.
02.2010 - 12.2020
Cosmetologist Diploma - Cosmetology Education
Marvel Beauty School
High School Diploma -
Grenfell Community High School
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