Veronika Horská
Student
Lipovec
Summary
Professional with experience in customer service, inventory management, and sales support. Strong focus on team collaboration and consistently achieving results. Skilled in handling transactions, maintaining store cleanliness, and providing exceptional customer experiences. Reliable and adaptable to changing needs, ensuring smooth operations and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Language
Work History
Bartender
Hostinec Kopačka
Lipovec - Vrútky, Slovakia
03.2025 - Current
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Shop Assistant
Action
06.2024 - Current
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Maintained a clean and organized shop floor
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Shop Assistant
HUMANA Slovakia
Martin
06.2023 - 05.2025
- Assisted in training new hires on store procedures, policies, and product knowledge.
- Improved store layout by organizing merchandise according to season and trends, enhancing customer shopping experience.
- Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
- Educated customers on benefits of sustainable and ethically sourced products, aligning with company values and customer expectations.
Education
University of Žilina
ŽilinaHigh School Diploma -
Business Academy
Martin, Slovakia 04.2001 -
Skills
Customer services
Store maintenance
Team collaboration
Adaptability and flexibility
Cleanliness and hygiene
Handling difficult customers
Timeline
Bartender
Hostinec Kopačka
03.2025 - Current
Shop Assistant
Action
06.2024 - Current
Shop Assistant
HUMANA Slovakia
06.2023 - 05.2025
High School Diploma -
Business Academy
04.2001 -
University of Žilina
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