Veronika Terrerová
Brezno
Summary
Accomplished Retail Manager at 42s.r.o. with a proven track record in enhancing customer satisfaction and maximizing revenue through strategic inventory management. Demonstrates leadership and advanced computer skills, excelling in high-pressure environments. Skilled in crafting engaging social media content and driving team performance, significantly improving operational efficiency and sales outcomes.
Personable and adaptable with positive attitude and strong interpersonal skills. Knowledgeable about mixology and cocktail crafting, delivering exceptional customer service and efficient bar management. Dedicated to creating memorable experiences and enhancing customer satisfaction.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
Retail Manager
42s.r.o. (Nekonecno.sk)
Bratislava, Bratislava
11.2020 - 01.2025
- Controlled store inventory and reviewed cash handling and operations reports.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Created content for social media, communicated with partners and organized events
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed approximately 50-100 incoming calls, emails and invoices per day from customers.
Festival Bartender
Gothoom,s.r.o.
Nova Bana, Slovensko
07.2015 - 08.2024
- Served high customer volumes during festivals
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Served to approximately 500 visitors
Shop Assistant
Proretail Consult,s.r.o. (Potraviny Malina)
Bratislava, Slovakia
01.2021 - 04.2021
- Assisted customers in locating items, ensuring a positive shopping experience.
- Greeted customers entering store and offered assistance with requirements.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Increased sales, recommending products based on customer needs and preferences.
Waitress/Bartender
101s.r.o. (Pivovar HOPS)
Bratislava, Slovakia
04.2020 - 02.2021
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Helped with brewing process
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Head Bartender
T-Js.r.o.
Bratislava, Slovakia
04.2018 - 03.2020
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Capacity around 100-200 customers
Bartender
HRAMESAs.r.o.(LeBar)
Bratislava, Slovakia
11.2017 - 04.2018
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Served drinks to celebrities and famous people.
- Capacity around 100-200 customers
Head Waiter
Dunya,s.r.o. (Sahara Shisha)
Nitra, Slovakia
01.2016 - 09.2017
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Trained staff members on use of POS system.
Waitress
MK-Konzum
Nitra, Slovakia
02.2015 - 01.2016
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Attendant
123 Plus,s.r.o. (llaollao)
Nitra, Slovakia
04.2014 - 03.2015
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Expanded repeat business by building rapport with customers through friendly interactions and personalized recommendations.
- Boosted sales by upselling toppings, promoting limited-time offers, and suggesting popular flavor combinations.
Bar Manager
Pifa, Pifa Pivnica(College Pub)
Nitra, Slovakia
08.2013 - 01.2015
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
Waitress/Bartender Assistant
Jazz and Rock Pub
Brezno, Slovakia
06.2011 - 08.2013
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Operator
CC Level Group
Zvolen, Slovakia
02.2010 - 03.2011
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Managed approximately 50 calls per day.
Education
Bachelor - English Language And Culture
Constantine The Philosopher University
Nitra, Slovakia 09.2013 - 08.2017
High School Diploma -
SOS of Hotel Services And Bussines
Zvolen, Slovakia 09.2013 - 08.2017
Skills
Canva
Word
Shoptetsk (e-shop system)
POS systems
Customer service
Product knowledge
Team collaboration
Adaptability and flexibility
Marketing strategies
Problem-solving abilities
Time management
Organizational skills and attention to detail
Effective communication and decision-making
Certification
STCW
Timeline
STCW
11-2024
Crowd Management
11-2024
Security awareness
11-2024
Shop Assistant
Proretail Consult,s.r.o. (Potraviny Malina)
01.2021 - 04.2021
Retail Manager
42s.r.o. (Nekonecno.sk)
11.2020 - 01.2025
Waitress/Bartender
101s.r.o. (Pivovar HOPS)
04.2020 - 02.2021
Professional competence in performing epidemiologically significant activities
06-2018
Head Bartender
T-Js.r.o.
04.2018 - 03.2020
Bartender
HRAMESAs.r.o.(LeBar)
11.2017 - 04.2018
Head Waiter
Dunya,s.r.o. (Sahara Shisha)
01.2016 - 09.2017
Festival Bartender
Gothoom,s.r.o.
07.2015 - 08.2024
Waitress
MK-Konzum
02.2015 - 01.2016
Attendant
123 Plus,s.r.o. (llaollao)
04.2014 - 03.2015
Bachelor - English Language And Culture
Constantine The Philosopher University
09.2013 - 08.2017
High School Diploma -
SOS of Hotel Services And Bussines
09.2013 - 08.2017
Bar Manager
Pifa, Pifa Pivnica(College Pub)
08.2013 - 01.2015
Waitress/Bartender Assistant
Jazz and Rock Pub
06.2011 - 08.2013
Operator
CC Level Group
02.2010 - 03.2011
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