Viliam Olah
Bratislava,BL
Summary
I am currently working as IT support specialist for software developer company from US. My job is to provide advanced help to 120 users including power users such as developers and software engineers. I spent last few months on building new modern office in Nivy tower and planning custom topology. I have learned various type of IT solutions and procurement of HW. I look forward to solve any issues tied to computers and IT infrastructure. Currently we are migrating all devices to MS Intune.
Overview
19
19
years of professional experience
Work History
IT Support Specialist
GoHealth
08.2019 - Current
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
System Administrator
Johnson Controls
04.2018 - 07.2019
- Worked with users to determine areas of technology in need of improved usability.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provisioned new software and hardware for use, following established security policies.
- Managed onboarding and offboarding of employees.
Bartender
Medusa Group
04.2009 - 04.2018
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Variuos
04.2005 - 03.2008
Education
High School Diploma -
Technical School – Technical And Information
Velky Krtis, Slovakia05.2005
Skills
- Configuration Management
- System Enhancement
- Backup and Recovery
- Mobile Device Management
- Operating System Management
- Hardware Upgrades
- Server management
- Asset management
Languages
Slovak
Native language
English
Intermediate
B1
German
Elementary
A2
Timeline
IT Support Specialist
GoHealth
08.2019 - Current
System Administrator
Johnson Controls
04.2018 - 07.2019
Bartender
Medusa Group
04.2009 - 04.2018
Bartender
Variuos
04.2005 - 03.2008
High School Diploma -
Technical School – Technical And Information
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