Vimal Joe David
Bratislava,Slovakia
Summary
Dynamic Infrastructure & M365 Specialist at Kyndryl Technology Services, adept at driving digital transformation through Power Platform solutions. Achieved a 30% reduction in manual processes via automation, while fostering collaboration in Agile teams. Proficient in Power Apps and skilled in stakeholder engagement, enhancing user adoption and process efficiency.
Overview
6
6
years of professional experience
Work History
Infrastructure & M365 Specialist
Kyndryl Technology Services
Bratislava
09.2021 - Current
- Designed & deployed Power Platform solutions, reducing manual effort by 30% via automation.
- Built custom Power Apps for business workflows, integrating SharePoint & Teams.
- Led stakeholder workshops to gather requirements and drive user adoption.
- Automated approval flows using Power Automate, improving process efficiency.
- Supported Agile delivery in a global team, ensuring seamless collaboration.
Staff Associate – Customer Care
AT&T Network Service Solutions
Bratislava
05.2021 - 09.2021
- Provided U-verse internet & network troubleshooting for business/residential clients.
- Used Java-based tools & remote access for diagnostics and issue resolution.
- Maintained high customer satisfaction through real-time support.
Help Desk Advisor
AT&T Services Slovakia
Bratislava, Slovakia
10.2020 - 09.2021
- Managed Microsoft 365 migrations for Mail, Teams, and SharePoint across enterprise environments.
- Provided L1 and L2 support for Windows, Linux, Active Directory, SAP, and VPN services.
- Enhanced service quality through live chat and on-call troubleshooting efforts.
Data Analyst & Process Engineer
Ekoltech SRO
Lučenec
07.2019 - 01.2020
- Optimized manufacturing workflows using OEE & 5S methodologies.
- Developed KPIs & cost-control strategies, reducing waste by 15%.
- Managed production planning (MPS/MRP) and technical drawings.
Education
Bachelor of Science - Automobile Engineering
Sathyabama University
India01.2013
Skills
- Microsoft Power Platform
- Power Apps and Automate
- Power BI and Microsoft 365
- Azure and SharePoint
- Teams and Entra ID
- Security management
- Business process automation
- Workflow optimization
- Robotic process automation (RPA)
- AI builder solutions
- Application development
- Low-code development
- UI/UX design principles
- API integration
- DevOps practices
- Collaboration techniques
- Azure DevOps tools
- PowerShell scripting
- Microsoft Graph API usage
- Agile methodologies
- Digital transformation strategies
- Scrum framework
- Design thinking approach
- Continuous integration and delivery (CI/CD)
- JSON data handling
- REST API development
- Git version control
Projects
CIO Support Desk Automation, Built Power Apps + SharePoint integration for internal workflows. Automated approval routing & notifications via Power Automate. Miro Enablement & Mural Migration, Led platform migration (Mural → Miro), saving $700K annually. Ensured smooth transition via training & governance.
Timeline
Infrastructure & M365 Specialist
Kyndryl Technology Services
09.2021 - Current
Staff Associate – Customer Care
AT&T Network Service Solutions
05.2021 - 09.2021
Help Desk Advisor
AT&T Services Slovakia
10.2020 - 09.2021
Data Analyst & Process Engineer
Ekoltech SRO
07.2019 - 01.2020
Bachelor of Science - Automobile Engineering
Sathyabama University
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