Summary
Overview
Work History
Education
Skills
Websites
Projects
Timeline
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Vimal Joe David

Bratislava,Slovakia

Summary

Dynamic Infrastructure & M365 Specialist at Kyndryl Technology Services, adept at driving digital transformation through Power Platform solutions. Achieved a 30% reduction in manual processes via automation, while fostering collaboration in Agile teams. Proficient in Power Apps and skilled in stakeholder engagement, enhancing user adoption and process efficiency.

Overview

6
6
years of professional experience

Work History

Infrastructure & M365 Specialist

Kyndryl Technology Services
Bratislava
09.2021 - Current
  • Designed & deployed Power Platform solutions, reducing manual effort by 30% via automation.
  • Built custom Power Apps for business workflows, integrating SharePoint & Teams.
  • Led stakeholder workshops to gather requirements and drive user adoption.
  • Automated approval flows using Power Automate, improving process efficiency.
  • Supported Agile delivery in a global team, ensuring seamless collaboration.

Staff Associate – Customer Care

AT&T Network Service Solutions
Bratislava
05.2021 - 09.2021
  • Provided U-verse internet & network troubleshooting for business/residential clients.
  • Used Java-based tools & remote access for diagnostics and issue resolution.
  • Maintained high customer satisfaction through real-time support.

Help Desk Advisor

AT&T Services Slovakia
Bratislava, Slovakia
10.2020 - 09.2021
  • Managed Microsoft 365 migrations for Mail, Teams, and SharePoint across enterprise environments.
  • Provided L1 and L2 support for Windows, Linux, Active Directory, SAP, and VPN services.
  • Enhanced service quality through live chat and on-call troubleshooting efforts.

Data Analyst & Process Engineer

Ekoltech SRO
Lučenec
07.2019 - 01.2020
  • Optimized manufacturing workflows using OEE & 5S methodologies.
  • Developed KPIs & cost-control strategies, reducing waste by 15%.
  • Managed production planning (MPS/MRP) and technical drawings.

Education

Bachelor of Science - Automobile Engineering

Sathyabama University
India
01.2013

Skills

  • Microsoft Power Platform
  • Power Apps and Automate
  • Power BI and Microsoft 365
  • Azure and SharePoint
  • Teams and Entra ID
  • Security management
  • Business process automation
  • Workflow optimization
  • Robotic process automation (RPA)
  • AI builder solutions
  • Application development
  • Low-code development
  • UI/UX design principles
  • API integration
  • DevOps practices
  • Collaboration techniques
  • Azure DevOps tools
  • PowerShell scripting
  • Microsoft Graph API usage
  • Agile methodologies
  • Digital transformation strategies
  • Scrum framework
  • Design thinking approach
  • Continuous integration and delivery (CI/CD)
  • JSON data handling
  • REST API development
  • Git version control

Projects

CIO Support Desk Automation, Built Power Apps + SharePoint integration for internal workflows. Automated approval routing & notifications via Power Automate. Miro Enablement & Mural Migration, Led platform migration (Mural → Miro), saving $700K annually. Ensured smooth transition via training & governance.

Timeline

Infrastructure & M365 Specialist

Kyndryl Technology Services
09.2021 - Current

Staff Associate – Customer Care

AT&T Network Service Solutions
05.2021 - 09.2021

Help Desk Advisor

AT&T Services Slovakia
10.2020 - 09.2021

Data Analyst & Process Engineer

Ekoltech SRO
07.2019 - 01.2020

Bachelor of Science - Automobile Engineering

Sathyabama University

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Vimal Joe David