VIPIN KARDAM
Sr Order To Cash Professional
Bratislava,Slovakia
Summary
To secure a challenging position that allows me to utilize past experiences in Master Data and Order to Cash for future growth opportunities. Excellent knowledge of all processes/procedures within the OTC workstream with strong communication skills in resolving customer queries.
Overview
15
15
years of professional experience
Work History
Senior Customer Service Representative
Versum Materials LLC
1 2022 - 1 2023
- Complete order entry into enterprise resource planning system, maintaining >98% accuracy.
- Manage all invoicing, including Field Services and Megases orders.
- Create deliveries and shipments based on sales and stock transport orders for domestic and international shipments.
- Coordinate International imports and exports.
- Communicate sales order information to customers, internal and external, as required by phone and e-mail.
- Interface with planning, sales, engineering, manufacturing, accounting, and product management.
Senior Accounts Receivable Lead
Versum Materials LLC
01.2018 - 01.2022
- Monitor accounts and incoming payments
- Perform verifying, classifying, computing, posting and recording accounts receivable data.
- Strategically partnered with Sales team to proactively resolve customer delinquencies before shipments were delayed.
- Process credit/debit memos based on analysis of deductions (short pay/overpay) research.
- Reconcile accounts receivable ledger.
- Post invoices on customer portals such as Ariba and Taulia.
Senior Accounts Receivable Coordinator
Campari America
01.2017 - 01.2018
- Processes bailment inventory transactions including preparing sales orders, resolving pricing discrepancies, recording inventory movements, reconciling inventory records
- Process logistics invoices for bailment related expenses to include handling, storage fees and out of stock fees
- Interacts frequently with Control state agencies on invoicing, collection matters, warehousing fees, inventory balances and movements and keeps management advised when necessary
- Interacts with Sales and Customer Service, by meeting regularly, responding to requests and explaining procedures
- Identifies, develops, and implements procedures to drive continuous improvements including providing leadership in the design and maintenance of the Control state invoice processing
- Reconciles general ledger accounts monthly and assists with semiannual review and annual external audit.
Senior Accounts Receivable Analyst
Robert Half - LeapFrog
01.2016 - 01.2017
- Manage accounts receivable including collections, account reconciliation and deductions
- Partner with various teams within the company to reduce DSO and ensure timely resolution of chargebacks
- Ensure that all postings are processed in a well-documented, timely and accurate manner with proper approval
- Maintain various reports in excel for the purpose of driving action and improvements
- Manage credit hold releases and post cash application as needed.
Senior Credit and Collections Analyst
Baker and Taylor
01.2015 - 01.2016
- Built collections partnership with large customer accounts, resulted in a 20% delinquency reduction
- Responsible for working daily hold report, including resolution of declined credit cards, over credit limits and past due balances
- Provide support to the AR team through process improvement initiatives, reporting, and metrics
- Participate and contribute to the department's ongoing process improvement projects.
Team Leader - Master Data - Hospira
Genpact
01.2011 - 01.2013
- Prioritized, allocated and lead daily work for team members
- Updated customer name and address changes
- Prepared monthly operational dashboards and trackers, including process metrics
- Assisted in the development of desk level procedures.
Process Developer - Cash Application/Deduction -Hospira
Genpact
01.2009 - 01.2011
- Cash receipts processing, including ACH and check deposits
- Management of outstanding invoices and direct interfacing with customers on collection matters and dispute resolution
- Developed weekly reporting for all cash application and unapplied cash, including EDI, checks, and wires
- Followed-up on aged unapplied cash to receive proper remittance information
- Received and processed credit applications for new customers.
Process Associate Accounts Receivable - Swiss Re
Genpact
01.2007 - 01.2009
- Cash receipts processing, including ACH and check deposits
- Followed up with customers on open issues, ensuring timely resolution
- Prepared tracker evaluating customer payment metrics.
Education
Accounting And Finance
Manav Bharti University
Skills
Word / Advanced Excel
SAP S4 HANA
Oracle
Billing Portals Including Ariba/ Taulia
Sales Force
Win-shuttle
Conflict Mediation
Active Listening
Billing Adjustments and Refunds
Inbound Call Management
Credit card processing
Data Analysis
Invoice Processing
Written Communication
Dispute Resolution
Accounts Receivable Aging
Timeline
Senior Accounts Receivable Lead
Versum Materials LLC
01.2018 - 01.2022
Senior Accounts Receivable Coordinator
Campari America
01.2017 - 01.2018
Senior Accounts Receivable Analyst
Robert Half - LeapFrog
01.2016 - 01.2017
Senior Credit and Collections Analyst
Baker and Taylor
01.2015 - 01.2016
Team Leader - Master Data - Hospira
Genpact
01.2011 - 01.2013
Process Developer - Cash Application/Deduction -Hospira
Genpact
01.2009 - 01.2011
Process Associate Accounts Receivable - Swiss Re
Genpact
01.2007 - 01.2009
Senior Customer Service Representative
Versum Materials LLC
1 2022 - 1 2023
Accounting And Finance
Manav Bharti University