Vladimira Rychtarikova

• Effectively manage daily tasks, prioritize, and execute work plans to maximized productivity and ensure timely delivery of tasks
• Ensure on time performance and customer commitments are met while developing new and improved processes to increase productivity
• Coaching and development of direct reports, individual performance reviews and feedbacks to team
• Communication and report to leadership
• Special project assignment: Hiring initiative from September 2021

• Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
• Established consistent language and methodology for talent discussions, development, and succession.
• Created and drove talent acquisition and job placement strategies to attract diverse candidates.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
• Planned and managed job fair events for hiring purposes
• Established strong relationships with various colleges and universities, boosting the talent pool for entry-level positions.

Optimization of implemented processes to improve effectiveness, care and sales in following areas:

• Customer experience: cooperation with relevant departments to modify existing processes, create new procedures and implement them into operation for more effective achievement of set indicators and increase measurable components of customer satisfaction.
• Inclusive care: preparation of new development program in cooperation with relevant departments and external supplier, specifically for individual front line departments. Implementing changes based on Labor Code law to existing workflows and create new ones according to needs of inclusive Slovak Telekom customer
• Development: creating development program for front line agents, coaches and contact center heads of teams (Zilina and Kosice location) in cooperation with internal training department and external vendors
• Assigned to virtual internal quality team – creating new unit: developing duties, responsibilities, and consequence management to improve quality of Tele sales unit

• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.

• Planned and scheduled phases of large internal and external IT projects by PMI methodology

Deputy of Head of Department Strategic Project Management (SPM)

(Jan 2013 - Feb 2014)

Project assignment management within TSSK & TSI

• Leading 30-member team
• Project Resourcing – EMEA region
• Hiring & collaboration with HR Business partner

• Alcohol and anger management
• Prepared materials for individual and group therapy sessions, anticipating unique patient needs accordingly.
• Attended trainings, staff meetings and professional development seminars, enhancing performance and supporting departmental goals.

• 35 employees
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Monitored industry trends, keeping current on latest changes and competition in industry
• Used market insights to capitalize on key business opportunities for new advantageous partnerships