- Outdoor Recreation
- Adventure Travel
- Playing Sports
- I enjoy helping others and giving back to the community
- Strategy Games
Wendy Shand
Buena Vista
Summary
Dynamic professional with a proven track record at Viterra, excelling in client retention and relationship management. Demonstrated strong negotiation skills and attention to detail, leading to enhanced customer satisfaction and reduced complaints. Adept at problem-solving and fostering teamwork, consistently exceeding performance targets while ensuring compliance and operational efficiency.
Overview
31
31
years of professional experience
Work History
Customer Account Representative
Viterra
10.2017 - Current
- Increased client retention, consistently maintaining strong relationships with key accounts.
- Devised tactics to grow customer base and boost sales.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance targets through diligent follow-up on outstanding issues and proactive problemsolving.
- Assisted team members with account-related tasks, fostering a collaborative work environment.
- Maintained detailed records of customer interactions, ensuring accurate tracking of account history.
- Delivered exceptional support by coordinating resources across multiple departments to address client needs effectively.
- Reduced customer complaints with proactive communication and timely resolutions.
Logistics Coordinator
Viterra
01.2009 - 10.2017
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with merchants, accounts, elevators to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations.
- organized and negotiated freight for Canada and USA
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
Commodity Accountant Trainee
Viterra
02.2008 - 01.2009
- Contributed to successful completion of year-end closing activities, including account reconciliations and adjustments.
- Managed accounts receivable functions, ensuring timely payment processing and accurate record keeping.
- Reduced errors in financial reporting by maintaining precise records and attention to detail.
- Strengthened client relationships by providing exceptional service while resolving billing discrepancies or inquiries.
Account Executive
Crown Enterprises
02.1994 - 02.2008
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Education
Accounting Certificate - Accounting
SIAST
Regina, SK04-2008
Skills
- Strong negotiation
- Data entry proficiency
- Client retention strategies
- Customer relationship management
- Problem-solving abilities
- Communication and negotiations
- Customer service
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Time management
- Reliability
Interests
Timeline
Customer Account Representative
Viterra
10.2017 - Current
Logistics Coordinator
Viterra
01.2009 - 10.2017
Commodity Accountant Trainee
Viterra
02.2008 - 01.2009
Account Executive
Crown Enterprises
02.1994 - 02.2008
Accounting Certificate - Accounting
SIAST
Similar Profiles
Jack HutchinsJack Hutchins
Grain Hand at ViterraGrain Hand at Viterra
Ashley FarrAshley Farr
General Hand at ViterraGeneral Hand at Viterra
CHRISTOPHER CONRADCHRISTOPHER CONRAD
REGIONAL MARKETING MANAGER at VITERRAREGIONAL MARKETING MANAGER at VITERRA