Yuliia Kalashnyk
Regina
Summary
Dynamic and results-driven professional with extensive experience as a Cosmetic Counter Manager at Hudson's Bay. Proven track record in sales coaching and customer relations, consistently achieving sales goals. Skilled in employee training and operational efficiency, fostering a culture of excellence while enhancing team performance and client satisfaction.
Overview
9
9
years of professional experience
Work History
Cosmetic Counter Manager
Hudson's Bay
11.2019 - 05.2025
- Maintained up-to-date knowledge on industry trends and competitor offerings to provide informed guidance to customers.
- Recruited, hired, and trained employees in company policies and effective sales techniques to increase revenue for busy cosmetics counter.
- Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
- Planned and prepared for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations.
- Assessed client needs through active listening and targeted questioning, recommending suitable products accordingly.
- Ensured compliance with company policies and procedures while managing daily operations at the cosmetic counter.
- Coordinated successful product launches by collaborating closely with marketing teams on promotional materials and event logistics.
- Achieved sales goals consistently by employing effective selling techniques and product knowledge expertise.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Supervisor
Residence Inn Marriott
04.2016 - 11.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Skills
- Sales coaching for results
- Customer service champion
- Store opening and closing procedures
- Adaptability
- Customer relations
- Managing operations and efficiency
- Employee training
- Goal setting
- Asset protection
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Cosmetic Counter Manager
Hudson's Bay
11.2019 - 05.2025
Supervisor
Residence Inn Marriott
04.2016 - 11.2019
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