Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yvonne Xie

Saskatoon

Summary

Dependable server with 5 years of serving experience providing exceptional customer service to guests in busy restaurants. Adaptable professional with expertise in communication, team collaboration and ability to problem solve.

Overview

10
10
years of professional experience

Work History

Retail Sales Associate

Supplement World
10.2016 - Current
  • Greeting customers and helped with product questions, selections, and purchases based off their needs or goals.
  • Building relationships with customers, and providing excellent customer service.
  • Ongoing product knowledge on supplements carried in the store.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Stocked merchandise, clearly labeling items, and organizing based off size or flavour.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Manager

Supplement World
06.2022 - 09.2023
  • Managed employees to set them up for success and bring out their best.
  • Accomplished multiple tasks within established timeframes.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Maintained professional, organized, and safe environment for employees and customers.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Online order fulfillment and customer inquiries with the use of Lightspeed & Shopify.

Restaurant Server

Keg Steakhouse + Bar
03.2019 - 10.2022
  • Serving alongside coworkers to deliver exceptional service to large groups (30-60 people).
  • Serving independently utilizing proper time management and execution for a course-meal experience to all guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Boosted overall sales by confidently recommending food or drinks and upselling menu items with ongoing product knowledge.
  • Assist customers with dietary restrictions and food allergies by choosing appropriate order choices.
  • Managed cash and Moneris transactions accurately with attention to detail, minimizing errors within cash-outs.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.

Grand Opening Trainer

Keg Steakhouse + Bar
09.2020 - 11.2020
  • Established credibility as a knowledgeable and skilled trainer, earning respect from trainees and colleagues for the high-quality instruction provided during grand opening preparations.
  • Enhanced grand opening success by developing and implementing comprehensive training programs for new employees.
  • Ensured smooth transitions into new roles post-grand opening through continuous support, follow-up training sessions and progress assessments.
  • Monitored progress of trainees, adjusting instruction methods as needed to ensure understanding and mastery of key concepts.

Restaurant Hostess

Montana's Cookhouse
09.2014 - 10.2016
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Server

Montana's Cookhouse
09.2014 - 10.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Food Expeditor

Montana's Cookhouse
09.2014 - 10.2016
  • Trained new expeditors and food runners according to company policies and standards.
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
  • Maintained speed of service for food orders while minimizing errors and complaints.

Education

Dietetics

University of Saskatchewan
Saskatoon, SK
07.2028

High School Diploma -

Centennial Collegiate
Saskatoon, SK
06.2014

Skills

  • Serve It Right Certification
  • Work Applications: POS, Lightspeed, Squirrel
  • Work Scheduling Applications: Homebase, 7Shifts
  • Experience in team management, team training, many roles in the restaurant setting including serving, hosting, & food expediting, retail customer service
  • Strong communication skills
  • Problem-solving skills
  • Reliability & punctuality

Timeline

Manager

Supplement World
06.2022 - 09.2023

Grand Opening Trainer

Keg Steakhouse + Bar
09.2020 - 11.2020

Restaurant Server

Keg Steakhouse + Bar
03.2019 - 10.2022

Retail Sales Associate

Supplement World
10.2016 - Current

Restaurant Hostess

Montana's Cookhouse
09.2014 - 10.2016

Server

Montana's Cookhouse
09.2014 - 10.2016

Food Expeditor

Montana's Cookhouse
09.2014 - 10.2016

Dietetics

University of Saskatchewan

High School Diploma -

Centennial Collegiate
Yvonne Xie