Dependable server with 5 years of serving experience providing exceptional customer service to guests in busy restaurants. Adaptable professional with expertise in communication, team collaboration and ability to problem solve.
Overview
10
10
years of professional experience
Work History
Retail Sales Associate
Supplement World
10.2016 - Current
Greeting customers and helped with product questions, selections, and purchases based off their needs or goals.
Building relationships with customers, and providing excellent customer service.
Ongoing product knowledge on supplements carried in the store.
Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Stocked merchandise, clearly labeling items, and organizing based off size or flavour.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Manager
Supplement World
06.2022 - 09.2023
Managed employees to set them up for success and bring out their best.
Accomplished multiple tasks within established timeframes.
Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Maintained professional, organized, and safe environment for employees and customers.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Online order fulfillment and customer inquiries with the use of Lightspeed & Shopify.
Restaurant Server
Keg Steakhouse + Bar
03.2019 - 10.2022
Serving alongside coworkers to deliver exceptional service to large groups (30-60 people).
Serving independently utilizing proper time management and execution for a course-meal experience to all guests.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Boosted overall sales by confidently recommending food or drinks and upselling menu items with ongoing product knowledge.
Assist customers with dietary restrictions and food allergies by choosing appropriate order choices.
Managed cash and Moneris transactions accurately with attention to detail, minimizing errors within cash-outs.
Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Grand Opening Trainer
Keg Steakhouse + Bar
09.2020 - 11.2020
Established credibility as a knowledgeable and skilled trainer, earning respect from trainees and colleagues for the high-quality instruction provided during grand opening preparations.
Enhanced grand opening success by developing and implementing comprehensive training programs for new employees.
Ensured smooth transitions into new roles post-grand opening through continuous support, follow-up training sessions and progress assessments.
Monitored progress of trainees, adjusting instruction methods as needed to ensure understanding and mastery of key concepts.
Restaurant Hostess
Montana's Cookhouse
09.2014 - 10.2016
Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Answered customer questions about hours, seating, and menu information.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Server
Montana's Cookhouse
09.2014 - 10.2016
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Food Expeditor
Montana's Cookhouse
09.2014 - 10.2016
Trained new expeditors and food runners according to company policies and standards.
Assisted preparation of food plates, overseeing quality and appearance.
Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
Maintained speed of service for food orders while minimizing errors and complaints.
Education
Dietetics
University of Saskatchewan
Saskatoon, SK
07.2028
High School Diploma -
Centennial Collegiate
Saskatoon, SK
06.2014
Skills
Serve It Right Certification
Work Applications: POS, Lightspeed, Squirrel
Work Scheduling Applications: Homebase, 7Shifts
Experience in team management, team training, many roles in the restaurant setting including serving, hosting, & food expediting, retail customer service
Strong communication skills
Problem-solving skills
Reliability & punctuality
Timeline
Manager
Supplement World
06.2022 - 09.2023
Grand Opening Trainer
Keg Steakhouse + Bar
09.2020 - 11.2020
Restaurant Server
Keg Steakhouse + Bar
03.2019 - 10.2022
Retail Sales Associate
Supplement World
10.2016 - Current
Restaurant Hostess
Montana's Cookhouse
09.2014 - 10.2016
Server
Montana's Cookhouse
09.2014 - 10.2016
Food Expeditor
Montana's Cookhouse
09.2014 - 10.2016
Dietetics
University of Saskatchewan
High School Diploma -
Centennial Collegiate
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