Zlata Ustinskaia
Bratislava,BL
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
1
1
year of professional experience
Work History
Barista
David Flor
05.2023 - 06.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Waitress Trainer
Miroslav Korduliak
02.2023 - 05.2023
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
Education
Bachelor - Social And Work Psychology
Comenius University
Bratislava, Slovakia05.2025
High School Diploma -
School №629
Moscow05.2021
Skills
- Team Player
- Friendly and outgoing
- Opening and closing duties
- Coffee expertise
- Teamwork and Collaboration
- Time Management
- Adaptable and Flexible
- Problem-Solving
- Multitasking
Languages
Russian
Native language
English
Upper intermediate
B2
Slovak
Intermediate
B1
German
Elementary
A2
Timeline
Barista
David Flor
05.2023 - 06.2024
Waitress Trainer
Miroslav Korduliak
02.2023 - 05.2023
Bachelor - Social And Work Psychology
Comenius University
High School Diploma -
School №629
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