Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zlata Ustinskaia

Bratislava,BL

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.

Overview

1
1
year of professional experience

Work History

Barista

David Flor
05.2023 - 06.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Waitress Trainer

Miroslav Korduliak
02.2023 - 05.2023
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.

Education

Bachelor - Social And Work Psychology

Comenius University
Bratislava, Slovakia
05.2025

High School Diploma -

School №629
Moscow
05.2021

Skills

  • Team Player
  • Friendly and outgoing
  • Opening and closing duties
  • Coffee expertise
  • Teamwork and Collaboration
  • Time Management
  • Adaptable and Flexible
  • Problem-Solving
  • Multitasking

Languages

Russian
Native language
English
Upper intermediate
B2
Slovak
Intermediate
B1
German
Elementary
A2

Timeline

Barista

David Flor
05.2023 - 06.2024

Waitress Trainer

Miroslav Korduliak
02.2023 - 05.2023

Bachelor - Social And Work Psychology

Comenius University

High School Diploma -

School №629

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Zlata Ustinskaia