Zuzana Melicherikova
Guildford,UK
Summary
Motivated and reliable professional with over 15 years of international experience in customer service, education, hospitality, and managing teams of up to 40 staff. Proven leadership, problem-solving, and communication skills. Seeking a customer service or administrative role to apply a proactive mindset and hands-on approach, contributing to meaningful impact and team success.
Overview
20
20
years of professional experience
1
1
Certification
Work history
English Teacher (Part-Time)
Secondary Sports School Trenčín
09.2023 - 07.2025
- Delivered engaging English lessons to 90+ high school students weekly
- Designed lesson plans improving student communication confidence by 30%
- Provided tailored support to enhance students' practical language skills
Language Programme Manager & Translator
JVB Consulting
09.2016 - 08.2024
- Coordinated 10+ language study programmes abroad annually with smooth logistics
- Provided comprehensive customer service and travel support to 200+ clients, achieving 98% satisfaction
- Translated 100+ technical documents between Slovak and English with 99% accuracy
- Managed company website and social media channels
Educational Programme Manager (Children)
Guildford Flames (UK)
09.2011 - 06.2019
- Established and led drug awareness and road safety programmes reaching 3,000+ children
- Organized and delivered over 40 school and community workshops annually
- Trained and supervised 8 presenters, enhancing programme quality and consistency
- Coordinated logistics and stakeholder communications to ensure smooth event execution
Hotel Manager
Premier Inn (UK)
05.2005 - 09.2011
- Managed daily hotel operations, motivating teams of up to 40 staff to meet targets
- Conducted internal audits across multiple sites, improving compliance by 15%
- Implemented organizational changes that increased staff motivation and reduced turnover
Education
MBA - Economics
City University of Seattle
Bratislava 1 2002/2002 - 1 2008/2008
BSBA - Economics
City University of Seattle
Bratislava 1 1997/1997 - 1 2000/2000
High School Diploma -
Ľ. Štúr Gymnasium
01.1993 - 01/1997
Skills
- Exceptional communication and interpersonal skills
- Customer service expertise
- Team leadership
- Staff training
- Event coordination
- Project coordination
- Organizational skills
- Time management
- Proficient in MS Word
- Proficient in PowerPoint
- Proficient in Excel
- Social media management
- Website management
Certification
- Recruitment & Selection – Whitbread Academy
- Train the Trainer – Whitbread Academy
- Excel Data Handling – Whitbread Academy
- Health and Safety Certificate
- Driving Licence – Category B
Languages
Slovak (Native)
English (Fluent)
Czech (Fluent)
Russian (Basic)
German (Basic)
Custom
- Travelling and exploring new cultures
- Nature and outdoor activities
- Personal development and lifelong learning
- Education and working with people
Timeline
English Teacher (Part-Time)
Secondary Sports School Trenčín
09.2023 - 07.2025
Language Programme Manager & Translator
JVB Consulting
09.2016 - 08.2024
Educational Programme Manager (Children)
Guildford Flames (UK)
09.2011 - 06.2019
Hotel Manager
Premier Inn (UK)
05.2005 - 09.2011
High School Diploma -
Ľ. Štúr Gymnasium
01.1993 - 01/1997
MBA - Economics
City University of Seattle
1 2002/2002 - 1 2008/2008
BSBA - Economics
City University of Seattle
1 1997/1997 - 1 2000/2000
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