Customer Service / CRM tools
Zubair A. Mirzayee
Customer Success & Account Management | Client-Focused | Problem Solver | CRM & Technical Support Specialist | Interpreter & Cultural Advisor
Bratislava,Plickova 1
Summary
Strong foundation in linguistics and cultural expertise complemented by technical proficiency in aviation and computer science. Professional experience includes roles at AT&T in payment and collections and at CPM International as a product specialist. Successfully managed a transportation business utilizing CRM software, technical support platforms, and ticketing systems to enhance operational efficiency and customer service.
Overview
7
7
years of professional experience
5
5
Languages
Work History
Fleet Owner
Taxisavar. S.r.o.
2024 - Current
- Manage fleet operations efficiently
- Facilitated driver support to enhance operational efficiency. Ensured regulatory compliance across all business operations. Drove business development initiatives to expand market reach.
- Develop operational and financial strategy facilitating seamless service and growth.
- Oversaw financial operations of business, including budgeting, financial reporting, and tax preparation.
Product Specialist & Customer Advisor
CPM International- Dyson Project
Bratislava, Slovakia
09.2022 - 09.2023
- Delivered technical support, diagnosing and resolving issues
- Cultivated positive customer experiences through effective communication and detailed product knowledge. Demonstrated exceptional product knowledge to address customer inquiries and enhance satisfaction. Communicated effectively with customers to understand needs and provide tailored solutions.
- Collaborated with cross-functional teams to streamline product development processes.
- Developed comprehensive product training materials, significantly improving team knowledge and customer support quality.
Payment and Collection Specialist
AT&T International Telecommunication Company
02.2022 - 08.2022
- Fostered professional demeanor when addressing challenging customers, demonstrating empathy while maintaining assertiveness in attaining desired outcomes.
- Enhanced account prioritization through comprehensive analysis of customer data, facilitating more strategic and impactful collection efforts.
- Provided outstanding customer service during collection calls while upholding calm and professional demeanor.
- Investigated accounts and conducted due diligence to address collection issues.
- Partnered with cross-functional teams to pinpoint at-risk accounts and formulate preventative strategies.
Interpreter & Cultural Advisor
Mission Essential Personnel MEP
01.2019 - 01.2021
- I facilitated precise English-Persian translation and provided cultural insights to MEP and MOD personnel.
- Ensured effective communication and cultural competence in mission operations.
Education
Certificate - Ms Office Package
IIT
KabulCertificate - A+Hardware
IIT
KabulEnglish Language Diploma - English Language
Thunder English Academy
KabulHigh School Diploma -
Habibia High School
KabulA&P maintenance - undefined
Kabul Aviation University
01.2021
IT Associate Degree -
IIT
Kabul01.2018
Skills
Management expertise
Customer focused
Effective negotiation
Analytical reasoning
Leadership principles
Business management
Operational oversight
project coordination
Talent management
Client engagement
References
Jana, Siska, Supervisor, Jana.siska22@gmail.com, +421-940-107-695, CPM International
Software
Technical Support / Ticketing Systems
Customer Communications Tools
Knowledge Base & Support Tools
Productivity / Reporting Tools
Timeline
Product Specialist & Customer Advisor
CPM International- Dyson Project
09.2022 - 09.2023
Payment and Collection Specialist
AT&T International Telecommunication Company
02.2022 - 08.2022
Interpreter & Cultural Advisor
Mission Essential Personnel MEP
01.2019 - 01.2021
A&P maintenance - undefined
Kabul Aviation University
Certificate - Ms Office Package
IIT
Certificate - A+Hardware
IIT
English Language Diploma - English Language
Thunder English Academy
High School Diploma -
Habibia High School
IT Associate Degree -
IIT
Fleet Owner
Taxisavar. S.r.o.
2024 - Current