Zuzana Neupauer
Košice
Summary
Energetic and enthusiastic individual with a valuable lesson learned from life's journey: attitude is everything. Extensive work experience includes interacting with individuals from diverse backgrounds in customer service and management roles. Each career step has provided new knowledge and insights, as I maintain an open mind for continuous learning. Natural talent for bringing people together and inspiring them towards a shared objective. Excited for the endless possibilities the future holds.
Overview
12
12
years of professional experience
Work History
Talent Acquisition Professional
Siemens Healthcare S.r.o.
Košice, Slovakia
04.2023 - Current
- Supporting the ramp-up of the Ultrasound Manufacturing division, relocated from South Korea, and the Shared Services Hub
- Developed and implemented talent acquisition policies, methods, and processes
- Managed the full recruitment lifecycle, from identifying hiring needs to candidate selection
- Co-developed and introduced a structured Onboarding process, where I present key information and oversee document signing on the first day
- Training managers on new recruitment processes and effective cooperation
- Voluntarily took over recruitment for the Classic division, which includes critical roles in Sales and Service, despite an extremely challenging hiring situation and lack of alignment among managers
- Successfully implemented key recruitment guidelines to improve collaboration and efficiency
- The division is gradually stabilizing and improving under the new processes
- Organized and participated in job fairs, representing the company and strengthening employer branding
- Achieved the 'Best Exhibitor' award at Profesia Days 2024 for outstanding presentation and engagement
- Coordinated with external partners for international hires (EU and non-EU candidates)
- Served as the Single Point of Contact (SPOC) for onboarding processes
IT Recruiter / Personnel Consultant
Lugera The People Republic Slovakia
Košice, Slovakia
02.2022 - 04.2023
- Sourcing and attracting candidates through databases, social media, and direct outreach
- Conducting interviews and evaluating candidates for IT and commercial positions
- Preparing reports, evaluations, and gathering references for clients
- Communicating with clients to define job profiles and key candidate requirements
- Advising on contract and salary obligations to align business and employee expectations
- Performing executive search and headhunting
Technical Customer Support Specialist
AT&T
USA
07.2021 - 02.2022
- Provided remote technical support for AT&T products and services, troubleshooting complex issues for USA
- Communicated with highly frustrated customers, adapted to their emotions, and deescalated tense situations
- Led customers through step-by-step troubleshooting processes, sometimes lasting several hours, ensuring clear guidance and resolution
- Trained in internal tools such as CAP, CRM, and BBNMS
- Reported incidents, risks, and hazards following company procedures
Real Estate Agent
Real Estate Limited s.r.o.
Košice, Slovakia
08.2020 - 07.2021
- Specialized in selling residential properties, guiding clients through the entire sales process
- Negotiated and closed real estate transactions, ensuring the best possible outcomes for buyers and sellers
- Provided market analysis, pricing strategies, and investment advice
- Gathered and organized detailed property information, including arranging professional photo shoots
- Sourced and engaged clients interested in buying, selling, and renting properties
Store Manager
Costa Coffee, Coca-Cola Company
London, UK
04.2016 - 07.2020
- Led a diverse team of 15 employees from different countries and age groups in an extremely fast-paced and high-pressure environment
- Successfully motivated and guided the team, ensuring efficiency and high performance under stressful conditions
- Encouraged and engaged the entire team, which resulted in a 40% improvement in NPS (Net Promoter Score)
- Hired and onboarded new employees
- Trained and developed team members to ensure effective deployment
- Handled customer complaints while ensuring compliance with company policies
- Implemented marketing updates and drove sales (20k per week)
- Managed profit and loss reports, stock control, ordering, and deliveries
- Led KPI achievement initiatives
Barista Maestro
Costa Coffee
London, UK
10.2013 - 04.2016
- Represented Costa as a brand ambassador, ensuring coffee excellence
- Managed cash handling and store operations as a trusted key holder
- Led and motivated teams while maintaining flexibility under pressure
Education
High School Diploma -
Gymnazium Opatovska
Kosice05-2012
Skills
- Data-driven decision making
- Managing operations and efficiency
- Positive attitude
- Effective communication
- Negotiation and conflict resolution
- Coaching and mentoring
Hobbies
In my free time, I enjoy reading books focused on psychology. I also listen to podcasts about neuroscience, as I am curious about what happens in the human body and why. Additionally, I practice kickboxing and find peace by spending time in the mountains.
Languages
Slovak
Bilingual or Proficient (C2)
Czech
Advanced (C1)
English
Advanced (C1)
German
Beginner (A1)
Timeline
Talent Acquisition Professional
Siemens Healthcare S.r.o.
04.2023 - Current
IT Recruiter / Personnel Consultant
Lugera The People Republic Slovakia
02.2022 - 04.2023
Technical Customer Support Specialist
AT&T
07.2021 - 02.2022
Real Estate Agent
Real Estate Limited s.r.o.
08.2020 - 07.2021
Store Manager
Costa Coffee, Coca-Cola Company
04.2016 - 07.2020
Barista Maestro
Costa Coffee
10.2013 - 04.2016
High School Diploma -
Gymnazium Opatovska
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