Michaela Janovjakova
Miloslavov,BL
Summary
Highly motivated and hands on professional experienced in Project & Process Management, Vendor Management and Service Operations Management.
Earned reputation as a strong communicator, engaged problem solver and analytical thinker with unique ability of building relationships and operate cross functionally.
Overview
21
21
years of professional experience
Work History
Premier Support Operations Manager
Lenovo Slovakia
02.2022 - Current
- Transition and Deployment of Premier Service Delivery system (MSD) in EMEA
- Supporting and driving system enhancement to ensure harmonized agent/partner and customer journey
- Definition and optimization of Operations processes to support smooth business, ensuring positive CX
- Support and drive initiatives to improve operational efficiency of Premier delivery team and support multi-vendor management
- Escalation & SLA/Backlog Management, BMS
- Partner's KPI management, regular business reviews, partner's performance
Business Process Engineer/Expert
Hewlett Packard Enterprise
02.2018 - 01.2022
- Supporting Supply Chain in the transformation of the production environment to SAP HANA (testing, process design, implementation, stabilization of the environment, troubleshooting, problem solving and process improvements, revenue impact)
- Traveling to Europe, North America and Asia when required
- SME to design the order load process E2E for NPI department, using the new SAP HANA
- Leadership of projects/programs for engineering development and implementation of processes involving various functions and cross-functional teams
- Driving process innovation, quality initiatives to support and ensure smooth business continuity using Lean Methodology
New Product Introduction Program Manager
Hewlett Packard Enterprise
05.2015 - 01.2018
- Leadership/participation of defined Supply Chain projects/programs related to the production and new products (servers, options)
- Alignment and planning of EMEA NPI activities to global schedule, capacity management
- Coordination of E2E functions (planning, procurement, logistics, engineering, production, partner managemen, etc..) ensuring successful and on time EMEA market launch
- After launch product portfolio management
- Balanced Scorecard/Performance metrics for NPI and Project Management Office teams
Project Management Back Office Lead
Hewlett Packard Enterprise
02.2014 - 04.2015
- Management of PM Back Office team
- Translate customer/business needs into service portfolio, focal point for customers, partners and suppliers
- Process improvement, business continuity, new customers research
- Workforce Management, quality measurement, billing accuracy and compliance
Global Deployment Process Manager
Hewlett-Packard
03.2008 - 01.2014
- Leadership of daily operations for PC deployment on WW level for HPE customer
- WW Process definition and design, innovation, changes, implementation, standardization, identifying and driving improvements
- Stock management, SLA management, Business continuity
- Resource management of26 team members (Americas, Asia Pacific and Europe) who are responsible for the operational activities
- Establishment of new DOC team in Jordan and Bulgaria
- Deployment and implementation of new core tools
Project Implementation Manager for EVPN Service in EMEA
AT&T
12.2004 - 02.2008
- Implementation of new DSL, Ethernet VPN services for Italian customers
- Management of E2E processes from sales order through implementation on customer site
Executive Coordinator
Luca Trasporti di Stefano Luca & C.s.n.c.
09.2003 - 08.2004
- Coordination of logistics and freight forwarders in Europe
- Problem-solving during the transport and customs
- New business and customers research and acquisition
- Interacting with customers and suppliers
Education
Philosophical faculty
University of Konstantin Philosoph
10.2004
Italian
Bilingual Grammar School
06.1999
Skills
- Strong Communication Skills
- Great Relationship builder
- Project and Process Management
- Problem Solving
- Analytical Thinking
- Team Player
- Flexible and adaptable
LANGUAGES
English
Advanced
C1
Italian
Advanced
C1
Slovak
Proficient
C2
Czech
Advanced
C1
German
Intermediate
B1
Hobbies and Interests
Walking, Jogging, Reading, Traveling, Interacting with people
Timeline
Premier Support Operations Manager
Lenovo Slovakia
02.2022 - Current
Business Process Engineer/Expert
Hewlett Packard Enterprise
02.2018 - 01.2022
New Product Introduction Program Manager
Hewlett Packard Enterprise
05.2015 - 01.2018
Project Management Back Office Lead
Hewlett Packard Enterprise
02.2014 - 04.2015
Global Deployment Process Manager
Hewlett-Packard
03.2008 - 01.2014
Project Implementation Manager for EVPN Service in EMEA
AT&T
12.2004 - 02.2008
Executive Coordinator
Luca Trasporti di Stefano Luca & C.s.n.c.
09.2003 - 08.2004
Italian
Bilingual Grammar School
Philosophical faculty
University of Konstantin Philosoph
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