Petra Brvenikova
Customer Service Advisor
Sucany
Summary
Adaptable professional with experience in customer service, administration, and hospitality. Skilled in handling English email and chat support, with experience using tools such as Salesforce and Engage. Able to manage work-related emails, meetings, and discussions in English independently, with occasional support for more complex topics. Strong communication, organizational, and problem-solving abilities, complemented by resilience gained through international work experience. Interested in continuous learning.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Customer Service Advisor
CPM Slovakia
10.2022 - 07.2025
- Delivered customer support via chat and email (later email only).
- Handled daily cases in Salesforce, and occasionally in Engage.
- Communicated mainly in English with international customers.
- Ensured professional, accurate responses and maintained customer satisfaction.
Sales Assistant
HUMANA People to People
05.2022 - 06.2022
- Operated cash register and provided frontline customer service.
Kitchen Helper
Piranha
04.2020 - 10.2020
- Supported kitchen operations.
- Followed supervisor instructions to complete tasks on time.
Waitress
Burra
03.2019 - 06.2019
- Served food and drinks.
- Ensured positive customer experiences in busy hospitality settings.
Production Operator
Landguth
09.2017 - 08.2018
- Worked in a production team in an international environment.
- Developed adaptability, teamwork, and process discipline.
Administrative Assistant/receptionist
Municipal Office
11.2016 - 08.2017
- Assisted with paperwork, digitized records, and guided visitors.
- Supported daily office operations and documentation.
Education
No Degree -
Matej Bel University, Faculty of Law
Banská Bystrica, Slovakia 04.2001 -
Press Operator
High School of Trade And Services
Martin, Slovakia01-2016
Skills
Customer Service & Communication
Additional Information
Driving license B
Timeline
Customer Service Advisor
CPM Slovakia
10.2022 - 07.2025
Sales Assistant
HUMANA People to People
05.2022 - 06.2022
Kitchen Helper
Piranha
04.2020 - 10.2020
Waitress
Burra
03.2019 - 06.2019
Production Operator
Landguth
09.2017 - 08.2018
Administrative Assistant/receptionist
Municipal Office
11.2016 - 08.2017
No Degree -
Matej Bel University, Faculty of Law
04.2001 -
Press Operator
High School of Trade And Services
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