Shaiju Shaji
Yorkton
Summary
•Experienced supervisor and a learner adept at completing projects with confidence and skill. History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations. Always amongst the best staff members for the current and formers workplaces.
•To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
•Looking forward for new challenges and higher training with full willingness to take extra responsibility and even complete additional education. Can excel with good mentoring and work with effectiveness under pressure.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
THE MOBILE SHOP
01.2022 - Current
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Contacted new and existing customers to outline benefits of products.
- Created successful strategies to develop and expand customer sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Front End Supervisor
ROBINS DONUTS
01.2021 - 03.2023
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed opening and closing procedures by reconciling sales records and cash transactions with RQ
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled payment processing and provided customers with receipts and proper bills and change.
Assistant Store Manager
A&W
07.2020 - 08.2021
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Kitchen Supervisor
Family Pizza
09.2019 - 11.2020
- Developed and implemented kitchen policies, procedures and quality standards.
- Ordered necessary supplies and equipment to maintain efficient operations in the kitchen.
- Monitored inventory levels of ingredients, supplies and equipment.
- Maintained records of employee attendance and payroll information.
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
Continuing Care Assistant, Casual Position.
Yail Harbor
02.2022 - Current
- Helped patients care for themselves by teaching use of cane or walker and special utensils to eat.
- Provided routine skincare by helping residents in applying non-prescription topical medications to skin.
- Observed and examined patients to detect symptoms requiring medical attention such as bruises, open wounds and persistent coughs.
- Engaged patients in daily activities such as bingo, arts and crafts, bible study, manicures and baking to promote stimulation and personal interaction.
- Encouraged and provided moral support for patients to help adjust to disabilities and illnesses.
Education
Diploma Business - Management
Parkland College
Yorkton, SK01.2021
Grade 12 - Commerce
Sacred Heart Higher Secondary School
Kerala, India04.2017
Skills
- Teamwork and Collaboration
- Time management
- Administration and management skills
- Critical and creative thinking
- Interpersonal skills
- Communication skills
Accomplishments
- Tally course certification
- Achieved results by completing task with accuracy and efficiency.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Reference
Manpreet kaur (Manager)
The Mobile Shop
+16395383700
Bibin Varghese (manager)
Robins Donuts
+16395400070
Timeline
Continuing Care Assistant, Casual Position.
Yail Harbor
02.2022 - Current
Retail Sales Associate
THE MOBILE SHOP
01.2022 - Current
Front End Supervisor
ROBINS DONUTS
01.2021 - 03.2023
Assistant Store Manager
A&W
07.2020 - 08.2021
Kitchen Supervisor
Family Pizza
09.2019 - 11.2020
Diploma Business - Management
Parkland College
Grade 12 - Commerce
Sacred Heart Higher Secondary School
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